At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join The Nici, a luxury hotel brand focused on outstanding hospitality.
- Benefits: Enjoy competitive salary, staff discounts, meals on duty, and career growth.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Be part of an exciting new hotel opening and shape guest experiences.
- Qualifications: Experience in hotel management, strong leadership, and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
The Nici is an expanding luxury lifestyle hotel brand known for exceptional guest experiences, contemporary design and outstanding hospitality. We are excited to be opening The Nici Lymington in June, bringing a fresh and stylish hospitality experience to the heart of the New Forest and South Coast. This exciting new hotel will combine luxury accommodation, destination dining and premium guest experiences, creating a vibrant environment for both guests and team members. As part of the opening team, you will have the opportunity to play an important role in shaping the guest journey and culture of the hotel from day one.
As Duty Manager, you will support the daily operation of the hotel, ensuring exceptional service standards are delivered across all departments. You will work closely with the management team to drive operational excellence, support team performance and create memorable guest experiences. This is a hands-on role suited to someone who thrives in a fast-paced hospitality environment and enjoys leading from the front.
Key Responsibilities- Oversee the daily operation of the hotel during shifts
- Support all departments to ensure exceptional guest experiences
- Handle guest queries, requests and complaints professionally and efficiently
- Ensure brand standards, presentation and service levels are maintained throughout the property
- Conduct regular operational walk rounds across the hotel
- Support with team supervision, shift management and staff motivation
- Ensure health & safety and security procedures are followed at all times
- Assist with VIP arrivals, events and operational planning
- Deputise for senior management when required
- Previous experience in a hotel supervisory or management role
- Passion for hospitality and guest service excellence
- Strong leadership and communication skills
- Calm, organised and able to work under pressure
- Flexible approach to working shifts, including evenings and weekends
- Professional, hands-on and proactive attitude
- Competitive salary
- Staff discounts and company benefits
- Meals on duty
- Career development opportunities within a growing hospitality group
- Opportunity to be part of an exciting new hotel opening
- Supportive and dynamic working environment
If you are passionate about hospitality and would like to be part of an exciting new hotel opening, we would love to hear from you.
Duty Manager in Pennington employer: The NICI Lymington
The Nici is an exceptional employer, offering a vibrant and supportive work culture that prioritises both guest satisfaction and employee development. As part of the opening team at The Nici Lymington, you will enjoy competitive salaries, staff discounts, and career growth opportunities within a dynamic hospitality group, all while contributing to a stylish new hotel experience in the beautiful New Forest area.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Pennington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings at The Nici or other fabulous hotels.
✨Tip Number 2
Get social! Follow The Nici on social media and engage with their posts. This not only shows your interest but also helps you stay updated on their latest news and job openings. Plus, it’s a great way to connect with potential colleagues!
✨Tip Number 3
Prepare for the interview by researching The Nici's values and guest experience philosophy. Think about how your previous experience aligns with their mission and be ready to share specific examples of how you've delivered exceptional service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to the exciting journey of The Nici Lymington.
We think you need these skills to ace Duty Manager in Pennington
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to exceptional guest service and how you’ve made a difference in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role at The Nici. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Professional Yet Approachable:While it’s important to maintain professionalism in your written application, don’t be afraid to let your personality come through. We want to see that you can connect with guests and team members alike!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at The NICI Lymington
✨Know the Brand Inside Out
Before your interview, make sure you research The Nici and its values. Understand what sets it apart in the luxury hotel market and be ready to discuss how you can contribute to creating exceptional guest experiences that align with their brand ethos.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous roles where you've successfully led a team, handled guest complaints, or improved service standards. This will show that you're ready to take charge and motivate others.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like a VIP guest's special request or a sudden staff shortage. Practising these scenarios will help you articulate your problem-solving skills effectively.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that highlight your passion for guest service and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers and show that you’re a great fit for their team.
