At a Glance
- Tasks: Support the front desk, ensuring a smooth and luxurious guest experience.
- Company: Join The Nici New Forest, a premium hotel brand with a focus on luxury and design.
- Benefits: Enjoy competitive salary, staff discounts, meals on duty, and career progression.
- Other info: Dynamic environment with opportunities for growth in a stylish hospitality brand.
- Why this job: Be part of an exciting hotel opening and shape unforgettable guest experiences.
- Qualifications: Experience in hotel reception and strong customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
About The Nici – New Forest
The Nici New Forest is an exciting expansion of the award-winning Nici brand, bringing its signature blend of luxury, lifestyle, and design-led hospitality from the Cornish coast into the heart of the New Forest. Set within a stunning countryside location, the hotel is undergoing a major transformation into a premium destination featuring beautifully designed rooms and suites, a state-of-the-art spa and wellness offering, destination dining, and immersive guest experiences. The property is designed to combine laid-back luxury with exceptional service, creating a retreat that appeals to both leisure travellers and high-end clientele. As part of a significant opening and relaunch phase, this is a unique opportunity to join the team at a pivotal moment. You’ll play a key role in shaping the guest journey, setting service standards, and helping establish the hotel’s reputation as one of the New Forest’s most sought-after destinations.
The Role
We’re looking for a confident and service-driven Assistant Head Receptionist to support the Front Office leadership team during this exciting opening period. This is a hands-on role where you’ll help embed processes, train team members, and ensure a smooth and polished front desk operation from day one.
Key Responsibilities
- Opening & Pre-Opening Support
- Assist in setting up front office systems, procedures, and service standards
- Support recruitment, onboarding, and training of the reception team
- Participate in trial shifts, soft openings, and operational testing
- Help establish a strong team culture aligned with the Nici brand
- Front Desk Operations
- Support the Head Receptionist/Front of House Manager in daily operations
- Oversee check-in and check-out processes, ensuring efficiency and accuracy
- Manage reservations, amendments, and guest enquiries professionally
- Maintain a consistently high standard of reception presentation
- Guest Experience
- Deliver a warm, luxury-level welcome to all guests
- Create personalised and memorable guest interactions
- Handle feedback and complaints with professionalism and care
- Support VIP arrivals, repeat guests, and special occasions
- Team Support & Supervision
- Supervise reception staff during shifts and act as a senior point of contact
- Provide on-the-job coaching and guidance to team members
- Lead shifts in the absence of senior management
- Support ongoing training to maintain service excellence
- Administration & Systems
- Operate hotel PMS systems
- Ensure accurate billing, payments, and reporting procedures
- Maintain guest profiles and preferences to enhance return visits
- Assist with daily financial checks and reporting
What We’re Looking For
- Experience in a hotel reception or senior receptionist role
- Previous involvement in an opening or relaunch is highly desirable
- Strong customer service skills with a luxury hospitality mindset
- Leadership ability and confidence supervising a team
- Highly organised with excellent attention to detail
- Flexible and adaptable, particularly during an opening phase
What You’ll Get
- Competitive salary
- Staff discounts and benefits
- Meals on duty
- Career progression within a growing lifestyle hospitality brand
- The opportunity to be part of an exciting new hotel opening
How to Apply
Please send your CV and a short cover letter outlining your experience and interest in joining The Nici New Forest team.
Spa Receptionist in Lymington employer: The NICI Lymington
The Nici New Forest is an exceptional employer, offering a unique opportunity to be part of a prestigious hotel opening in a stunning countryside location. With a focus on luxury and exceptional service, employees benefit from a supportive work culture that encourages personal growth and career progression within a dynamic team. Enjoy competitive salaries, staff discounts, and the chance to shape memorable guest experiences in a vibrant and evolving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Lymington
✨Tip Number 1
Get to know the Nici brand inside out! Familiarise yourself with their values and what makes them stand out in luxury hospitality. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask about their experiences. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to guest experience and team leadership. Think about how you can demonstrate your service-driven mindset and adaptability during the opening phase.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Nici family right from the start.
We think you need these skills to ace Spa Receptionist in Lymington
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to highlight your experience in hotel reception or similar roles. Tailor it to reflect how your skills align with the luxury hospitality mindset that The Nici embodies.
Showcase Your Customer Service Skills:In your CV, emphasise your strong customer service skills. Mention specific examples where you've gone above and beyond to create memorable guest experiences, as this is key for a role at The Nici.
Highlight Relevant Experience:If you've been involved in an opening or relaunch before, shout about it! This experience is highly desirable, so make sure it stands out in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our exciting team!
How to prepare for a job interview at The NICI Lymington
✨Know the Nici Brand
Before your interview, take some time to research The Nici and its unique blend of luxury and lifestyle. Understand their values and what sets them apart in the hospitality industry. This will help you align your answers with their brand ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or complaints with professionalism, as this will demonstrate your ability to create memorable guest interactions.
✨Demonstrate Leadership Potential
Even if you're applying for a receptionist role, showing that you have leadership qualities can set you apart. Be ready to discuss any previous experience supervising a team or training new staff. Emphasise your ability to foster a positive team culture, especially during busy periods like an opening phase.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations at the front desk, such as managing reservations or dealing with VIP guests. Practise your responses to these scenarios, focusing on efficiency and maintaining high service standards. This will showcase your readiness for the hands-on nature of the role.
