At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at a luxury hotel.
- Company: Join THE NICI Collection, a growing luxury lifestyle hotel group.
- Benefits: Competitive salary, staff discounts, meals on duty, and career development opportunities.
- Other info: Supportive environment with ongoing training and leadership development.
- Why this job: Be part of an exciting growth story in the hospitality industry.
- Qualifications: Previous experience in a Front Office role and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
About THE NICI Collection
THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.
What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties.
In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.
This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.
The Role We are looking for an experienced, passionate, and service-driven Assistant Reception Manager to support the day-to-day operation of our Front Office team.
Working closely with the Reception Manager, you will help lead the reception department, ensuring every guest receives an exceptional welcome and seamless experience throughout their stay.
This is an exciting opportunity for a hospitality professional who thrives in a luxury environment, enjoys leading people, and is committed to delivering outstanding guest service.
Key Responsibilities
- Support the Reception Manager in the daily operation of the Front Office.
- Lead, motivate, and develop the reception team to deliver exceptional guest experiences.
- Ensure smooth and efficient check-in and check-out procedures.
- Handle guest enquiries, requests, and complaints professionally, ensuring timely resolution.
- Assist with staff training, coaching, and performance management.
- Monitor departmental standards, ensuring accuracy, efficiency, and attention to detail.
- Support rota planning and ensure appropriate staffing levels are maintained.
- Maintain excellent communication with all hotel departments to deliver a seamless guest journey.
- Ensure company policies, health and safety procedures, and brand standards are consistently followed.
- Step into the Reception Manager's role during periods of absence.
About You
- Previous experience in a Front Office supervisory or Assistant Reception Manager role within a hotel environment.
- Passion for delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Strong leadership and team development abilities.
- Calm, professional, and confident under pressure.
- Highly organised with excellent attention to detail.
- Flexible approach to working shifts, including evenings, weekends, and bank holidays.
- Experience using hotel property management systems is desirable.
What We Offer
- Competitive salary plus service charge.
- Staff discounts across THE NICI Collection.
- Career development opportunities within a growing luxury hospitality brand.
- Meals on duty.
- Ongoing training and leadership development.
- A supportive and collaborative working environment.
Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, great people, and memorable experiences are at the heart of everything we do.
If you're ready to take the next step in your hospitality career, we'd love to hear from you.
Assistant Reception Manager in Lymington employer: The NICI Lymington
The NICI Lymington is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the picturesque New Forest, we provide our Spa Evening Supervisor with competitive salaries, generous staff discounts, and ample opportunities for career advancement in the luxury hospitality sector, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager in Lymington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The NICI Lymington. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The NICI Lymington
Don't be shy about reaching out to The NICI Lymington directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception Manager in Lymington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The NICI Lymington and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The NICI Lymington
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
