Head of Retail in Somerset

Head of Retail Competitive Salary plus performance bonus and fantastic benefits Our of Head of Retail We are seeking a dynamic and motivated retail professional to lead The Newt’s 3 shops - The Farm Shop, The Home and Garden Shop and The Creamery Shop. As Head of Retail, you will be responsible for the seamless end-to-end operation of our stores , overseeing customer service, sales, visual merchandising, and day-to-day operations. A natural leader, you’ll foster a positive, driven environment for our team and inspire them to achieve their goals. You should have a genuine passion for food, homeware, clothing, and design, and consistently represent The Newt brand with pride. Reporting into the CEO-Commerce, this role is based on-site across our retail stores and is supported by Store Managers, Supervisors, and a Visual Merchandiser. Key Responsibilities Drive sales performance across all three retail locations, ensuring financial targets are met or exceeded. Lead by example on the shop floor, delivering exceptional customer service and creating memorable experiences. Ensure stores are consistently well-stocked through close collaboration with the Merchandising team. Partner with the Visual Merchandising team to maintain high visual standards, promote seasonal ranges, and optimise layouts and point-of-sale displays. Inspire and motivate the retail team, fostering a positive, professional, and customer-focused environment. Deliver ongoing training in product knowledge, systems, sales techniques, and company policies to support team development. Support seamless collaboration between front-of-house and back-of-house operations. Oversee all retail operational procedures, including scheduling, appraisals, recruitment, and appearance standards. Manage stock rotation, stock counts, waste reduction, sampling processes, and till discrepancies. Proactively handle customer complaints, focusing on improving service and operational efficiency. Ensure compliance with HACCP, Food Safety, and Health