At a Glance
- Tasks: Lead the Reservations team and ensure smooth daily operations for guest bookings.
- Company: Join The Newt, a luxury country estate known for its elegance and exceptional guest experiences.
- Benefits: Enjoy perks like gym access, spa discounts, and 30% off hotel stays and restaurants.
- Why this job: Be part of a fun team that values personal growth and recognizes your hard work.
- Qualifications: Strong experience in hospitality, excellent communication skills, and leadership abilities required.
- Other info: Own transport recommended due to location; flexible working hours with up to 30 days annual leave.
The predicted salary is between 28800 - 43200 £ per year.
Reservations Manager
£36,000 per annum plus performance bonus and fantastic benefits
Based onsite
40 hours over 5 days, predominantly Monday-Friday
Due to the location of our Estate, your own transport is recommended
Our Reservations Manager
Reporting to our Head of Reservations, our Reservations Manager will be responsible for the smooth and efficient daily operation of the reservations department, ensuring ahigh-quality guest experienceat all times. They will oversee the accuracy ofbookings, financial reconciliations,and guest profiles while keeping procedures up to date and ensuring the team receives the necessary training. This role will involveclose collaborationwith other departments,proactive guest service, and a focus onrevenue maximisation. Our Reservations Manager will also ensure compliance with financial policies, health and safety regulations, and data protection standards, while leading and developing a well-informed and professional team.
Key Responsibilities
- Lead and manage the Reservations team, ensuring clear communication, training, and performance standards.
- Oversee reservations processes, ensuring accuracy in guest bookings, rates, and package details.
- Maintain high standards of guest service, handling enquiries, special requests, and complaints professionally.
- Drive revenue by training the team in upselling techniques and ensuring a proactive approach to enquiries.
- Monitor financial transactions, including guest accounts, daily takings, and budget adherence.
- Collaborate with other departments to maintain accurate guest history files and optimise guest experiences.
- Ensure compliance with company policies, health and safety regulations, and data protection requirements.
- Uphold high standards of personal presentation, professionalism, and service across the team.
- Maintain seamless communication across the business
- Monitor and manage IT systems related to reservations, ensuring efficiency and accuracy.
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Stay in shape with complimentary use of our gym and wellbeing classes
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
- Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
- Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
- We value your hard work and recognise your achievements through our colleague recognition programme Newt Awards with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
- Support from our Employee Assistance Programme for both yourself and your family
- A team that knows how to have fun with monthly team activities and Estate-wide team events
- Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
- Up to 30 days annual leave each year for our full-time team
What we're looking for
- 2+ years experience in a Hotel Reservations role is required
- Previous experience as an Assistant Reservations Manager or Reservations Manager
- Good understanding of forecasting and finances
- Strong experience with Hotel PMS', preferably Opera.
- Strong written and verbal communication skills
- A passion for hospitality and excellent customer service
- An inspirational and motivational leader who can lead their team to success
- Proficient computer skills, with an good understand of the Microsoft Office package
Where you'll be working – Our Reservations Team
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions – accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams – from Housekeeping to HR, Finance to Farming – collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
AMRT1_UKCT
Reservations Manager employer: The Newt in Somerset
Contact Detail:
The Newt in Somerset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with the specific hotel property management systems (PMS) mentioned in the job description, especially Opera. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss your approach to training and motivating staff, as this is crucial for the Reservations Manager role.
✨Tip Number 3
Showcase your customer service passion by preparing anecdotes that demonstrate your ability to handle guest inquiries and complaints effectively. This will illustrate your commitment to maintaining high standards of guest service.
✨Tip Number 4
Research the company culture and values of The Newt in Somerset. Understanding their emphasis on personalized guest experiences and teamwork will help you align your responses during the interview with what they are looking for.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your strong proven experience in a similar role within the travel or hotel industry. Use specific examples that showcase your leadership skills and ability to manage a reservations team effectively.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, include examples of how you've successfully handled guest inquiries, special requests, and complaints in a professional manner.
Demonstrate Passion for Hospitality: Convey your passion for hospitality and excellent customer service in your application. Share anecdotes that illustrate your commitment to providing high-quality guest experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Mention your familiarity with Hotel PMS, preferably Opera, and your proficiency in Microsoft Office.
How to prepare for a job interview at The Newt in Somerset
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous leadership experiences and how you foster a positive team environment. Highlight any specific training or development initiatives you've implemented.
✨Demonstrate Your Customer Service Passion
This role emphasizes high-quality guest experiences. Share examples of how you've gone above and beyond for guests in past positions. Discuss your approach to handling complaints and special requests to show your commitment to exceptional service.
✨Familiarize Yourself with Hotel PMS
Strong experience with Hotel Property Management Systems, especially Opera, is crucial. Brush up on your knowledge of these systems and be ready to discuss how you've used them to enhance operational efficiency and accuracy in bookings.
✨Prepare for Financial Discussions
You'll be responsible for monitoring financial transactions and ensuring compliance with policies. Be ready to talk about your experience with financial reconciliations and budget adherence, and how you've contributed to revenue maximization in previous roles.