At a Glance
- Tasks: Be the friendly voice helping guests book unforgettable experiences.
- Company: Join a vibrant team at The Newt in Somerset, known for its exceptional service.
- Benefits: Enjoy a competitive salary, gym access, spa discounts, and 30% off shopping.
- Other info: Flexible shifts, up to 30 days annual leave, and exciting team activities.
- Why this job: Make a real impact on guest experiences while having fun with your team.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27990 - 27990 £ per year.
£27,990 per annum plus tronc and fantastic benefits
40 hours per week over 4 days
Mixture of shifts. Earliest shift is 7:30am start. Latest shift is 8pm finish.
Includes rotational weekend and bank holiday working
Our Reservations Agents
Are you a natural communicator with a flair for customer service? Do you thrive in a busy, guest-focused environment where every detail matters? We’re looking for a Reservations Agent to be the first point of contact for our guests, helping them book unforgettable experiences across our hotel, spa, restaurants, visitor attractions and membership services.
Key Responsibilities
- Handle incoming calls and emails with professionalism and warmth.
- Convert enquiries into confirmed reservations across hotel, spa, restaurants, visitor attractions and membership.
- Record and manage bookings accurately in Opera, Acuity, ResDiary and other systems.
- Process payments securely via phone and online.
- Manage guest expectations, resolve issues, and apply booking parameters and cancellation policies.
- Maintain confidentiality and handle data securely.
- Support colleagues and other departments to ensure a seamless guest journey.
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Stay in shape with our complimentary use of our gym and wellbeing classes.
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
- Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
- Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs.
- We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
- Support from our Employee Assistance Programme for both yourself and your family.
- A team that knows how to have fun with regular team engagement activities including Fun Squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
- Access your earnings at anytime with Wagestream, with access to nationwide brand discounts.
- Up to 30 days annual leave each year for our full-time team.
Reservations Agent The Newt in Somerset Castle Cary £27,990 per annum plus tronc and fantastic [...] employer: The Newt in Somerset
The Newt in Somerset is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With generous benefits such as complimentary gym access, discounted spa treatments, and engaging team activities, we foster a supportive environment where our Reservations Agents can thrive both personally and professionally. Located in the picturesque setting of Castle Cary, our team enjoys unique perks like garden memberships and opportunities for recognition through our 'Newt Awards', making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent The Newt in Somerset Castle Cary £27,990 per annum plus tronc and fantastic [...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Newt in Somerset. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Newt in Somerset before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations Agent The Newt in Somerset Castle Cary £27,990 per annum plus tronc and fantastic [...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Newt in Somerset:Your cover letter is your chance to shine! Tell us why you want to work at The Newt in Somerset specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Newt in Somerset!
How to prepare for a job interview at The Newt in Somerset
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
