At a Glance
- Tasks: Be the friendly voice helping guests book unforgettable experiences.
- Company: Join a vibrant team in a dynamic hospitality environment.
- Benefits: Enjoy gym access, spa discounts, and exclusive perks like discounted hotel stays.
- Other info: Fun team activities and recognition programmes to celebrate your hard work.
- Why this job: Make memorable moments for guests while developing your customer service skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27990 - 27990 £ per year.
£27,990 per annum plus tronc and fantastic benefits
40 hours per week over 4 days. Mixture of shifts. Earliest shift is 7:30am start. Latest shift is 8pm finish. Includes rotational weekend and bank holiday working.
Our Reservations Agents
Are you a natural communicator with a flair for customer service? Do you thrive in a busy, guest-focused environment where every detail matters? We’re looking for a Reservations Agent to be the first point of contact for our guests, helping them book unforgettable experiences across our hotel, spa, restaurants, visitor attractions and membership services.
Key Responsibilities
- Handle incoming calls and emails with professionalism and warmth.
- Convert enquiries into confirmed reservations across hotel, spa, restaurants, visitor attractions and membership.
- Record and manage bookings accurately in Opera, Acuity, ResDiary and other systems.
- Process payments securely via phone and online.
- Manage guest expectations, resolve issues, and apply booking parameters and cancellation policies.
- Maintain confidentiality and handle data securely.
- Support colleagues and other departments to ensure a seamless guest journey.
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Stay in shape with our complimentary use of our gym and wellbeing classes.
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
- Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
- Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs.
- We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
- Support from our Employee Assistance Programme for both yourself and your family.
- A team that knows how to have fun with regular team engagement activities including Fun Squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
- Access your earnings at anytime with Wagestream, with access to nationwide brand discounts.
- Up to 30 days annual leave each year for our full-time team.
Reservations Agent in Castle Cary employer: The Newt in Somerset
Join our vibrant team as a Reservations Agent, where you'll be at the heart of creating memorable experiences for our guests. We pride ourselves on fostering a positive workplace culture that prioritises personal and professional development, alongside fantastic benefits such as complimentary gym access, exclusive discounts, and engaging team activities. With a focus on employee wellbeing and recognition, we ensure that every member of our team feels valued and supported in their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Castle Cary
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us to stand out.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be chatting with guests all day. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Be ready to showcase your customer service flair! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during interviews.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Reservations Agent in Castle Cary
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Reservations Agent role. Highlight your experience with handling calls and emails, and mention any relevant systems you've used like Opera or ResDiary. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for someone who can manage bookings accurately, so clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at The Newt in Somerset
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel and its offerings. Research the services they provide, like the spa and restaurants, so you can speak confidently about them. This shows your genuine interest and helps you connect with the interviewer.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. Practice answering common interview questions clearly and warmly. You might even want to role-play with a friend, simulating a call with a guest. This will help you demonstrate your customer service flair during the interview.
✨Be Ready for Scenarios
Prepare for situational questions that test your problem-solving skills. Think of examples where you’ve successfully handled difficult customers or resolved booking issues. This will show that you can manage guest expectations and maintain professionalism under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the Reservations department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
