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For Companies At a Glance
- Tasks: Lead the optimisation of ERP and warehouse systems in a stunning country estate.
- Company: The Newt in Somerset, a unique luxury country estate experience.
- Benefits: Competitive salary, extensive perks, wellness support, and discounts.
- Other info: Join a fun team with regular engagement activities and up to 30 days annual leave.
- Why this job: Shape the future of commerce systems in a beautiful, immersive environment.
- Qualifications: Degree in Engineering and proven ERP transformation experience required.
The predicted salary is between 80000 - 85000 £ per year.
Join a world class and fully immersive, design led Country Estate. Influence the future of ERP, warehouse, product and customer platforms. Receive brilliant benefits and perks. The Newt in Somerset is far more than a luxury hotel – it’s a fully immersive country estate. Guests stay within a working landscape of gardens, farmland, orchards and heritage buildings, all restored to an exceptional standard. Food is a real standout, with a true farm to table approach where much of what’s served is grown or produced on the estate itself. Combined with world class gardens, a luxury spa, and a strong sense of sustainability and craftsmanship, The Newt offers a uniquely British, modern luxury experience that stands apart from traditional five star hotels.
What you'll be doing
We’re seeking a leader with strong ERP transformation and WMS that is degree qualified in an Engineering or Manufacturing field, to lead the optimisation and development of core commerce systems and processes to enable scalable and efficient operations. The role is responsible for replacing manual workflows with integrated solutions, establishing robust data governance practices, and ensuring effective system integration across platforms. It supports continuous improvement across operational areas, including warehouse execution and digital tooling, while enabling the development of customer-facing commerce capabilities such as B2B platforms. You’ll also be managing a team of talented staff across process engineering, development and systems project management.
Key tasks:
- Design and own the operating architecture across commerce systems.
- Lead ERP optimisation and workflow transformation.
- Establish and govern product master data as a controlled business asset.
- Deliver and maintain robust system integrations (e.g. ERP to WMS).
- Improve warehouse execution through systems and process enhancements.
- Develop and evolve wholesale, B2B and POS platforms.
- Lead, manage and develop a small, high-impact team.
- Drive system adoption and ensure sustainable change across the business.
What experience you'll need to apply
- Degree in an Engineering based field (Industrial, Systems, Mechanical, Manufacturing or similar) - please note this is essential.
- Proven experience transforming ERP environments, with food manufacturing a bonus.
- Experience integrating ERP and WMS systems.
- Demonstrated ability to eliminate manual and spreadsheet-based processes.
- Experience leading cross-functional teams.
- Strong SQL and Business Intelligence (BI) capabilities.
- Strong leadership capability, able to influence stakeholders and drive change.
What you'll get in return for your experience
The ability to truly shape the systems for a world class site, enjoy a wide range of superb benefits in wonderful surroundings. A salary of up to £85,000 per annum, dependant on experience, with a bonus scheme and comprehensive benefits including:
- Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
- Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Stay in shape with complimentary use of our gym and wellbeing classes.
- Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
- Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
- We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
- Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
- A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
- Up to 30 days annual leave each year for our full-time team.
Please note the role is on site Monday to Friday, it would be recommended that you live within fairly easy reach of Bruton, Somerset.
What’s next: Send your CV to Roy Bennett at ADLIB recruitment by applying to this advert. Roy is working in partnership with The Newt on this vacancy, feel free to contact him by email Roy@adlib-recruitment.co.uk if you have any queries.
Locations
Head of Helpdesk in Bruton, Somerset employer: The Newt in Somerset
Contact Detail:
The Newt in Somerset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Helpdesk in Bruton, Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Helpdesk in Bruton, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Helpdesk role. Highlight your ERP transformation experience and any relevant engineering qualifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved systems in the past, and don’t forget to show your passion for what we do at The Newt!
Showcase Your Leadership Skills: Since this role involves managing a talented team, make sure to highlight your leadership capabilities. Share stories of how you've influenced stakeholders and driven change in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at The Newt in Somerset
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP systems, especially in relation to food manufacturing. Be ready to discuss specific examples of how you've transformed ERP environments in the past and how that experience can benefit The Newt.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading cross-functional teams. Think of specific instances where you influenced stakeholders and drove change. Highlight your ability to manage and develop a high-impact team, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've eliminated manual processes and improved system integrations in previous roles. Use concrete examples to illustrate your problem-solving skills and how they can be applied to enhance warehouse execution at The Newt.
✨Align with Their Values
Familiarise yourself with The Newt's commitment to sustainability and craftsmanship. During the interview, express how your values align with theirs and how you can contribute to their mission of providing a unique British luxury experience.