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For Companies At a Glance
- Tasks: Lead hotel operations and elevate guest experiences in a luxury setting.
- Company: Join The Newt, a stunning 3 Michelin Key hotel in Somerset.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, and discounts.
- Why this job: Shape unforgettable moments and redefine luxury hospitality.
- Qualifications: Experience in high-end hotel operations and strong leadership skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 65000 - 65000 £ per year.
Full time hours working 5 days out of 7 (flexibility required to meet business needs). Due to the location of the Estate a driving license is recommended for this role.
Join an innovative and growing team at a 3 Michelin Key hotel, where you will lead from the front and redefine what exceptional guest experience looks like. As Hotel Operations Manager, you will take the helm of day-to-day hotel performance, orchestrating a seamless, refined and memorable guest journey across every department. Across key operational areas of the hotel, with a particular emphasis on delivering exceptional Food & Beverage experiences, you will set the tone for excellence, driving perfect standards, elevating our offering, and ensuring every detail reflects our commitment to craftsmanship, hospitality and seasonality. This is a hands-on, high-impact role where your leadership will shape both the guest experience and the future of the hotel.
Key Responsibilities
- Lead, inspire and develop high-performing teams
- Drive seamless collaboration across all hotel departments
- Support and enhance the delivery of outstanding Food & Beverage experiences
- Champion exceptional guest experiences at every touchpoint
- Establish and uphold impeccable operational standards
- Oversee recruitment, training and team development
- Monitor guest feedback and implement continuous improvements
- Manage budgets, forecasting and financial performance
- Ensure compliance, safety and outstanding presentation across the hotel
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
- Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Stay in shape with complimentary use of our gym and wellbeing classes.
- Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
- Complimentary staff meal when onsite crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
- We value your hard work and recognise your achievements through our colleague recognition programme Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
- Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
- A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
- Up to 30 days annual leave each year for our full-time team.
What we are looking for
- Proven experience in luxury or high-end hotel operations
- Strong leadership presence with excellent communication skills
- Highly organised with the ability to oversee multiple departments
- Exceptional attention to detail and commitment to high standards
- Commercially minded with strong financial and operational acumen
- Passion for delivering personalised, memorable guest experiences
- Resilient, adaptable and solutions-focused
- Ability to influence, align and inspire diverse teams
Where you will be working
The Hotel Department operates across Hadspen House and the Farmyard as one cohesive and fully integrated offering. Hadspen House, a Grade II listed property, offers 23 bedrooms and is home to The Botanical Rooms restaurant and bar, while the Farmyard, a sensitively reconverted dairy, provides a further 17 bedrooms, a self-serve bar and an additional restaurant. Guests move seamlessly between the two areas via golf buggy, experiencing the estate as a single destination. Front of House, Housekeeping and Spa play an integral role in delivering the overall guest experience, working alongside Food & Beverage to ensure consistency and quality across the Hotel. The guest experience is shaped by the brand pillars of providing a home to relax and food to nourish. Estate-grown produce and the wider estate story are thoughtfully integrated throughout the guest journey, creating a seamless and considered experience.
Who are we - The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
Hotel Operations Manager in Bath employer: The Newt in Somerset
Contact Detail:
The Newt in Somerset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant groups. You never know who might have the inside scoop on that perfect Hotel Operations Manager role.
✨Tip Number 2
Show up in style! When you land an interview, dress to impress and bring your A-game. Remember, first impressions count, especially in the luxury hotel sector.
✨Tip Number 3
Be ready to chat about your experiences! Prepare examples of how you've led teams and enhanced guest experiences. We want to hear your stories that showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind.
We think you need these skills to ace Hotel Operations Manager in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating exceptional guest experiences and how you can elevate our hotel operations.
Tailor Your CV: Make sure your CV is tailored to the Hotel Operations Manager role. Highlight your experience in luxury hotel operations and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Be Specific: In your cover letter, be specific about your achievements. Share examples of how you've driven excellence in previous roles, especially in Food & Beverage experiences. We appreciate concrete evidence of your impact!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at The Newt in Somerset
✨Know the Hotel Inside Out
Before your interview, make sure to research The Newt in Somerset thoroughly. Familiarise yourself with its history, values, and unique offerings. Understanding the estate's commitment to craftsmanship and hospitality will help you align your answers with their vision.
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, your leadership presence is crucial. Prepare examples of how you've inspired and developed teams in previous roles. Highlight specific instances where your leadership made a tangible difference in guest experiences or operational efficiency.
✨Emphasise Attention to Detail
In luxury hotel operations, every detail matters. Be ready to discuss how you ensure high standards across all departments. Share your strategies for monitoring guest feedback and implementing improvements, showcasing your commitment to excellence.
✨Demonstrate Financial Acumen
Since managing budgets and financial performance is key, brush up on your financial skills. Be prepared to discuss how you've successfully managed budgets in the past and how you plan to drive profitability while maintaining exceptional guest experiences.