At a Glance
- Tasks: Be the friendly face of The Newman, managing guest reservations and enhancing their experience.
- Company: Join a luxury boutique hotel in the vibrant heart of Fitzrovia.
- Benefits: Enjoy discounts, enhanced holidays, and tailored career development opportunities.
- Other info: Flexible part-time role with potential for extra shifts during busy periods.
- Why this job: Make a real difference in guests' stays while building valuable hospitality skills.
- Qualifications: Experience in hospitality with a warm, professional communication style.
The predicted salary is between 12 - 15 € per hour.
Join The Newman, where real people make a difference. Be part of London's luxury boutique hospitality scene at The Newman, now open in the heart of Fitzrovia.
We are looking for a Reservations Agent who brings warmth, care, and attention to every guest interaction. You will often be the first point of contact for our guests, helping them plan their stay and ensuring they already feel welcomed before they arrive at the hotel. This is a part-time permanent position working 16 hours across 2 days per week, including one weekend day. During busier periods and peak trading times, there may be opportunities for additional shifts and hours in line with business needs.
Why Choose The Newman?
- Experience dinners and stays
- Wagestream
- Retail discounts including Amazon, Nike, Asda and ASOS
- Enhanced holidays & holiday buy-back
- Enhanced family leave
- Discounts at The Newman and over 500 Preferred Hotels worldwide
- Cycle to Work Scheme & Season Ticket Loans
- REAL People Awards
- Monthly social events and gifts
- Refer-a-friend bonus
- Company pension contributions
- Meals on duty and uniforms provided
- Tailored career development programmes
Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman's success.
About You and the Role
As a Reservations Agent at The Newman, you will:
- Handle guest reservations with care and accuracy using Opera Cloud, SynXis, OpenTable, and Book4Time
- Manage bookings, amendments, cancellations, and guest requests professionally and efficiently
- Use your knowledge of our rooms, food and beverage offering, spa experiences, and promotions to confidently guide guests and recommend the right options for their stay
- Personalise each interaction by suggesting thoughtful extras and upgrades that enhance the guest experience and support revenue opportunities
- Maintain accurate reservation records and ensure guest profiles are consistently updated within Opera Cloud
- Build strong relationships with guests and regular bookers, delivering a warm and professional service that encourages loyalty and repeat business
- Assist in coordinating group reservations, including rooming lists, booking updates, and payment arrangements
- Collaborate closely with Front Office, Spa, and F&B teams to ensure a seamless guest journey from booking through to departure
- Be flexible and available to work weekends and bank holidays as required
What We're Looking For
- Previous experience within Reservations, Front Office, Guest Services, or luxury hospitality
- A naturally warm, friendly, and professional communication style
- Strong attention to detail and organisational skills
- Confidence using Opera Cloud or similar hotel systems
- A proactive and commercially minded approach with confidence upselling experiences
- Someone who enjoys creating genuine guest connections and memorable experiences
About The Newman
Located in the heart of Fitzrovia, The Newman offers 81 beautifully designed rooms and suites, including a signature rooftop suite with a private terrace and dedicated wellness area. Guests can enjoy our all-day Brasserie, Angelica, inspired by Northern European flavours, alongside Gambit Bar, serving cocktails and local craft beers. The hotel also features an entire floor dedicated to Wellness and Spa, offering treatments, classes, and relaxation spaces.
We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required during the interview process.
Reservations Agent - Part-Time employer: The Newman
At The Newman, we pride ourselves on creating a warm and inclusive work environment where every team member is valued and empowered to make a difference. As a part-time Reservations Agent in the vibrant heart of Fitzrovia, you'll enjoy a range of benefits including enhanced holidays, tailored career development programmes, and opportunities for additional shifts during peak times, all while being part of a luxury boutique hotel that prioritises genuine guest connections and memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Part-Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at places like The Newman or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research The Newman and its offerings so you can chat confidently about how you can enhance the guest experience. Show them you’re not just another candidate, but someone who truly cares about their guests.
✨Tip Number 3
Practice your communication skills! As a Reservations Agent, you’ll need to be warm and professional. Try role-playing with a friend to nail down your approach to handling guest inquiries and upselling experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Newman team.
We think you need these skills to ace Reservations Agent - Part-Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and friendliness in your words. Remember, you're applying for a role where guest interaction is key!
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Agent role at The Newman. Highlight any relevant experience in hospitality or customer service, and mention your familiarity with systems like Opera Cloud. This shows us you’re serious about the position!
Be Detail-Oriented:Attention to detail is crucial in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send! A polished application reflects the care and professionalism we value at The Newman.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Newman
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Newman and its offerings. Understand the hotel’s unique features, like the rooftop suite and wellness area, so you can confidently discuss how you’d enhance the guest experience.
✨Showcase Your Warmth
As a Reservations Agent, your communication style is key. Practice conveying warmth and professionalism in your responses. Think of examples from your past experiences where you’ve created genuine connections with guests.
✨Be Ready to Upsell
Prepare to discuss how you would upsell experiences and upgrades. Have a few ideas in mind about thoughtful extras you could suggest to guests, based on their preferences or special occasions.
✨Demonstrate Attention to Detail
Bring examples that highlight your organisational skills and attention to detail. You might want to mention how you’ve managed bookings or handled guest requests accurately in previous roles, as this will resonate well with the responsibilities of the position.
