At a Glance
- Tasks: Be the friendly face of The Newman, helping guests plan their perfect stay.
- Company: Join a luxury boutique hotel in the vibrant heart of Fitzrovia.
- Benefits: Enjoy discounts, enhanced holidays, and tailored career development.
- Other info: Exciting growth opportunities with a supportive team culture.
- Why this job: Make a real difference in guest experiences while growing your career.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 22050 - 26950 £ per year.
Join The Newman - Where REAL People Make a Difference. Be part of London's luxury boutique hospitality scene at The Newman, now open in the heart of Fitzrovia. As our Reservations team expands, we are looking for a Reservations Agent who brings warmth, care, and attention to every guest interaction. You will often be the first point of contact for our guests, helping them plan their stay and ensuring they already feel welcomed before they arrive at the hotel.
Why Choose The Newman?
- Experience dinners and stays
- Wagestream
- Retail discounts - including Amazon, Nike, Asda and ASOS
- Enhanced holidays & holiday buy-back
- Enhanced family leave
- Discounts at The Newman and over 500 Preferred Hotels worldwide
- Cycle to Work Scheme & Season Ticket Loans
- REAL People Awards
- Monthly social events and gifts
- Refer-a-friend bonus
- Company pension contributions
- Meals on duty and uniforms provided
- Tailored career development programmes
Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman's success.
About You and the Role
As a Reservations Agent at The Newman, you will:
- Embody our REAL People values in every guest interaction
- Handle guest reservations with care and accuracy using Opera Cloud, SynXis, OpenTable, and Book4Time, managing bookings, amendments, and cancellations professionally
- Use your knowledge of our rooms, food and beverage offering, spa experiences, and promotions to confidently guide guests and recommend the right options for their stay
- Personalise each interaction by suggesting thoughtful extras and upgrades that enhance the guest experience and support revenue opportunities
- Maintain accurate records of reservations, cancellations, and amendments, while ensuring guest profiles are consistently updated within Opera Cloud
- Develop strong rapport with guests and regular bookers over the telephone, delivering a warm and professional service that encourages guest loyalty and supports future business opportunities
- Assist in the coordination of group reservations, including entering and maintaining rooming lists, updating booking details, and ensuring payment arrangements are correctly processed
- Collaborate closely with Front Office, Spa, and F&B teams to ensure a seamless guest journey from booking through to departure
- Be flexible and available to work a variety of shifts, including weekends and bank holidays
With more hotels in the pipeline, this is an exciting time to join a growing hospitality brand where your career can flourish.
About The Newman
Located in the heart of Fitzrovia, The Newman offers 81 beautifully designed rooms and suites, including a signature rooftop suite with a private terrace and dedicated wellness area. Guests can enjoy an all-day Brasserie, Angelica inspired by Northern European flavours, alongside Gambit Bar, serving cocktails and local craft beers. The hotel also features an entire floor dedicated to Wellness and Spa, offering treatments, classes, and relaxation spaces.
We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required during the interview process.
Reservations Agent in London employer: The Newman
At The Newman, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. Located in the dynamic Fitzrovia area, our luxury lifestyle hotel offers exceptional employee growth opportunities, competitive benefits, and a chance to be part of a passionate team dedicated to creating memorable experiences for our guests. Join us and contribute to our exciting journey as we continue to establish ourselves as a leading independent hotel in London.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Newman. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Newman
Don't be shy about reaching out to The Newman directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Newman and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Newman
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
