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For Companies At a Glance
- Tasks: Be the friendly face of our X-Ray Department, assisting patients and managing queries.
- Company: Join a leading healthcare provider delivering top-notch services across multiple sites.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Make a real impact in patient care while developing your skills in a dynamic setting.
- Qualifications: Excellent communication, organisational skills, and a passion for customer service are essential.
- Other info: Opportunities for growth within a multi-disciplinary team await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a highly motivated Clerical Officer to work within the Radiology Department at the RVI. Working under the supervision of the Radiology Office Manager, the receptionist will be responsible for undertaking a range of duties to ensure the provision of an efficient reception service and the accurate recording of patient information on the Trusts Radiology Information System. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
Responsibilities
- To be the first point of contact for all patients/visitors to the X-Ray Department, dealing with any queries quickly and efficiently whilst ensuring excellent customer service is adhered to at all times.
- To communicate effectively and efficiently with a range of multidisciplinary staff within the Radiology Departments and also within the wider hospital.
- To work within a highly efficient Receptionist Team ensuring good team working is maintained at all times.
- To carry out administrative tasks to assist the wider A&C team, for example, sorting and distributing post, distributing Radiology reports within the hospital, generating correspondence letters to referrers and answering telephone enquiries.
- As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Worksites
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: Freeman Hospital; Royal Victoria Infirmary (RVI); Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site); Newcastle Dental Hospital; Newcastle Fertility Centre; Northern Centre for Cancer Care, North Cumbria; Northern Genetics Service; Cramlington Manor Walks. We also have offices at Regent Point in Gosforth and community sites.
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Receptionist / Clerical Officer employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Contact Detail:
The Newcastle upon Tyne Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Clerical Officer
✨Tip Number 1
Familiarise yourself with the Radiology Information System used by the Trust. Understanding how this system works will not only help you in your role but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a healthcare setting. Practising how to handle patient queries and working with multidisciplinary teams can give you an edge during interviews, demonstrating your ability to provide excellent customer service.
✨Tip Number 3
Highlight any previous experience in a reception or clerical role, particularly in a healthcare environment. Be prepared to discuss specific examples of how you've managed tasks efficiently and prioritised effectively in busy situations.
✨Tip Number 4
Show your flexibility and willingness to adapt to different working arrangements. Since the organisation values flexible working, be ready to discuss how you can contribute to the team while accommodating various schedules.
We think you need these skills to ace Receptionist / Clerical Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Receptionist / Clerical Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter showcase your interpersonal skills. Provide examples of how you've effectively communicated in previous roles, especially in a multi-disciplinary team.
Demonstrate Organisational Skills: The job requires strong organisational and time management skills. In your application, mention specific instances where you successfully prioritised tasks or managed multiple responsibilities simultaneously.
Express Flexibility: The organisation values flexible working arrangements. In your cover letter, express your willingness to adapt to different working conditions and how you can contribute to the team's efficiency while accommodating flexibility.
How to prepare for a job interview at The Newcastle upon Tyne Hospitals NHS Foundation Trust
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients and visitors. During the interview, demonstrate your excellent communication skills by providing clear and concise answers. Use examples from past experiences where you effectively handled queries or resolved issues.
✨Highlight Organisational Abilities
The role requires strong organisational and time management skills. Be prepared to discuss how you prioritise tasks and manage your time effectively. You could mention specific tools or methods you use to stay organised in a busy environment.
✨Emphasise Teamwork Experience
Working within a multi-disciplinary team is crucial for this position. Share examples of how you've successfully collaborated with others in previous roles. Highlight any experience you have in supporting colleagues or contributing to a team goal.
✨Be Ready to Discuss Flexibility
Since the organisation values flexible working arrangements, be open about your availability and willingness to adapt. Prepare to discuss how you can accommodate the needs of the service while also ensuring your own work-life balance.
