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- Tasks: Join our team as a Clerical Officer/Receptionist, providing essential admin support and patient care.
- Company: Be part of the Royal Victoria Infirmary and Freeman Hospital's welcoming Physiotherapy Department.
- Benefits: Enjoy comprehensive training, supportive team culture, and the chance to make a real impact.
- Why this job: This role offers hands-on experience in healthcare, enhancing your communication and organizational skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and proficiency in Microsoft Office.
- Other info: Flexible working hours and a friendly environment await you!
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity within a supportive and welcoming Physiotherapy Department at Royal Victoria Infirmary and Freeman Hospital for a Clerical Officer/Receptionist.
Working under the supervision of the Administration Team Lead, you will provide high quality administrative and system support to ensure service levels are always maintained., To be responsible for the provision of an efficient, effective and comprehensive administrative support to the Therapy Services team.
To provide a high-quality reception service for patients and their carers who access Trust services.
To be responsible for checking patients in for their appointments, booking further appointments and answering high volume of telephone calls.
To act as a point of contact for the Physiotherapy Department, fielding and signposting enquiries as appropriate.
To be responsible for ensuring information is available and recorded accurately in patient records.
Excellent communication and people skills are required to deliver this role effectively and you will need to demonstrate outstanding patient care in all your daily activities. At times you may be required to work independently, so attention to detail and the ability to follow department policies and procedures is essential.
As part of your role, you will be expected to demonstrate attributes such as the ability to work as part of a multi-disciplinary team and prioritising your workload to support the needs of the department. You must also be proficient in the use of Microsoft Office.
Previous administration experience in a healthcare setting is preferred but not essential as full training will be provided.
Trustwide
317 Trustwide
NE7 7DN, https://careers.nuth.nhs.uk/why-us (Opens in a new tab), Administration and Business Manager
Laura Hodgson
Laura.hodgson12@nhs.net
01912821187
Clerical Officer/Receptionist employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Contact Detail:
The Newcastle upon Tyne Hospitals NHS Foundation Trust Recruiting Team
+441912821187
Laura.hodgson12@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer/Receptionist
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of checking patients in, booking appointments, and handling high volumes of calls will give you an edge during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word, as these are essential for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with the software.
✨Tip Number 3
Highlight any previous experience you have in customer service or administrative roles, even if they are not in healthcare. Emphasizing your communication skills and ability to work in a team will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss how you handle busy environments and prioritize tasks. Think of examples from your past experiences where you successfully managed multiple responsibilities, as this will demonstrate your capability to thrive in the role.
We think you need these skills to ace Clerical Officer/Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your relevant experience in administration and customer service, especially in a healthcare setting.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your communication skills, attention to detail, and proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention specific examples of how you have provided excellent administrative support or customer service in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Newcastle upon Tyne Hospitals NHS Foundation Trust
✨Showcase Your Communication Skills
Since the role requires excellent communication and people skills, be prepared to demonstrate how you've effectively communicated in previous roles. Share specific examples of how you handled patient inquiries or resolved issues.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. During the interview, mention instances where your attention to detail made a difference, such as accurately recording patient information or managing appointments without errors.
✨Demonstrate Teamwork Abilities
The job involves working as part of a multi-disciplinary team. Be ready to discuss your experience collaborating with others, how you contribute to team goals, and any challenges you've overcome while working in a team setting.
✨Familiarize Yourself with Microsoft Office
Proficiency in Microsoft Office is essential. If you have experience using these tools, mention it during the interview. If not, express your willingness to learn and adapt quickly to new software.
