At a Glance
- Tasks: Manage bookings and ensure seamless guest experiences from enquiry to booking.
- Company: Join a rapidly growing, award-winning hospitality company.
- Benefits: 50% discount on food, clear career progression, and employee support programmes.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be at the heart of guest experiences and enhance operational efficiency.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for hospitality.
The predicted salary is between 20000 - 25000 € per year.
Passionate about hospitality and delivering outstanding guest experiences? We’re looking for a Bookings Assistant to join our team! In this role, you’ll be at the heart of our sales and booking operations, ensuring smooth guest journeys from enquiry to booking. You’ll manage incoming requests, optimise our Collins booking system, and collaborate with key departments to enhance operational efficiency and revenue opportunities.
What will you do?
- Manage and respond to booking enquiries, ensuring a seamless guest experience.
- Provide accurate information, confirm bookings, and explain policies to guests.
- Deliver exceptional customer service, resolving inquiries and assisting with bookings.
- Support social media community management and assist in handling guest complaints.
- Coordinate with marketing and operations to maximise table allocation and revenue.
- Ensure effective use of the Collins booking system to drive efficiency and sales.
What We’re Looking For:
- Experience in a sales, reservations, or customer service role, ideally in hospitality.
- Strong organisational and communication skills to manage multiple bookings.
- Customer-focused approach with a passion for delivering great guest experiences.
- Ability to collaborate with different departments to ensure smooth operations.
- Experience using booking systems (Collins preferred).
This role is based at our Warrington HQ 5 days a week.
Why join us?
- 50% discount on food for you and your guests at any of our restaurants.
- Be part of a rapidly growing, award-winning, multi-brand company.
- Clear career progression through our in-house academy.
- Company pension scheme to support your future.
- Employee assistance program offering financial, health, and legal support.
- Additional discretionary benefits to enhance your experience.
If you thrive in a fast-paced environment and love creating unforgettable guest experiences, we want to hear from you!
Bookings Assistant in Warrington employer: THE NEW WORLD TRADING COMPANY
Join our dynamic team as a Bookings Assistant at our Warrington HQ, where your passion for hospitality will shine. Enjoy a vibrant work culture that prioritises exceptional guest experiences, alongside generous benefits like a 50% discount on food and clear career progression through our in-house academy. With a focus on employee growth and a supportive environment, we are committed to making your journey with us both meaningful and rewarding.
Contact Detail:
THE NEW WORLD TRADING COMPANY Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Assistant in Warrington
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to bookings and customer service. We want you to shine and show off your skills in managing guest experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Bookings Assistant in Warrington
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences you've had that highlight your commitment to delivering outstanding guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your previous roles and how they relate to the Bookings Assistant position. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Highlight Relevant Experience:Make sure to mention any experience you have in sales, reservations, or customer service, especially in hospitality. If you've used booking systems like Collins before, shout about it! This will help us understand how you can hit the ground running in our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at THE NEW WORLD TRADING COMPANY
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Collins booking system and any other tools mentioned in the job description. Brush up on your knowledge of hospitality trends and customer service best practices to show you’re passionate about delivering outstanding guest experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you resolved complaints or enhanced a guest's experience. This will demonstrate your customer-focused approach and ability to handle inquiries effectively.
✨Be Organised
Since the role involves managing multiple bookings, it’s crucial to showcase your organisational skills. Bring a planner or notes to the interview that outline how you prioritise tasks and manage your time. This will help illustrate your ability to keep things running smoothly.
✨Collaborate and Communicate
Highlight your teamwork skills during the interview. Be ready to discuss how you’ve worked with different departments in previous roles to achieve common goals. This will show that you can collaborate effectively to enhance operational efficiency and revenue opportunities.
