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- Tasks: Manage insurance applications and provide top-notch customer service.
- Company: Join a leading protection services team in Colchester.
- Benefits: Enjoy competitive salary, 28 days holiday, and wellness support.
- Why this job: Make a difference in clients' lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Great opportunities for progression and personal development.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Job Title: Protection Services Case Owner
Location: Office based role in Colchester, Essex
Department: Protection Services Team
Salary: £24K Basic Salary
Hours: Mon-Fri 9.00 AM – 5.30 PM.
Timeline: Immediate Interviews & Start date
Responsibilities
- You will be part of a team who are responsible for proactively managing customers\’ insurance applications, which will involve keeping in regular contact with our clients and insurance providers, delivering high levels of customer service at all times.
- As a Protection Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level.
Required Knowledge, Skills, and Qualifications
- Previous customer service experience essential.
- Previous telephone-based call centre experience preferred.
- Ideally some experience of working within Insurance Services, but not essential.
- Detail conscious with experience of working in an office based, administrative environment.
- Motivated to meet and exceed personal targets and customer service standards.
- Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
- Highly competent Microsoft Office user, including Excel, Word, and Outlook.
Benefits
- Permanent Full Time Role.
- Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
- Defined promotional tiers with significant basic salary and commission rate uplifts.
- 28 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
- Contributory workplace pension.
- 24-hour Wellbeing Employee Assistance Programme
- Death in service cover
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discounted medical assessment Health Screening.
- Discount on Nuffield Gym Membership.
- Discounts on estate agency, mortgage and surveying services.
- Salary Sacrifice Personal Car Leasing Scheme available
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Protection Services Case Owner employer: The New Homes Group
Contact Detail:
The New Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Services Case Owner
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about the company during your interview.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone contact, do some mock calls with friends or family. This will help you feel more confident and sound professional when you chat with potential employers.
✨Tip Number 3
Show off your customer service experience! Be ready to share examples of how you've gone above and beyond for customers in the past. We love hearing about real-life situations that demonstrate your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Protection Services Case Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the Protection Services Case Owner role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our team’s needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your excellent interpersonal skills. Whether it’s through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The New Homes Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Protection Services Case Owner. Familiarise yourself with the insurance application process and think about how your previous customer service experience can relate to this position.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone contact, practice your phone manner. Be clear, friendly, and professional in your responses. You might even want to do a mock call with a friend to get comfortable!
✨Demonstrate Attention to Detail
Prepare examples from your past work where your attention to detail made a difference. Whether it’s catching an error or ensuring a client received the right information, be ready to share these stories.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the company. You could ask about the team dynamics or what success looks like for someone in this position.
