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- Tasks: Manage customer protection applications and provide top-notch service.
- Company: Join the UK's leading new homes specialist with a supportive culture.
- Benefits: Earn up to £50K OTE, enjoy 33 days holiday, and get your birthday off!
- Why this job: Kickstart your career in a growing industry with amazing progression opportunities.
- Qualifications: Experience in protection advice is a plus; CeMAP qualification not essential.
- Other info: Dynamic team environment with a clear path to becoming a qualified Mortgage Adviser.
Protection Adviser
Make your application after reading the following skill and qualification requirements for this position.
Job Title: Protection Adviser
Location: Remote (Must be UK Based and will require occasional travel into one of our Colchester, Peterborough or Wakefield offices)
Rewards: Basic salary of £25,000 plus commission OTE £45K – £50K
Hours: Mon-Fri working three early shifts 9am-6pm and two late shifts 11am-8pm.
The New Homes Group:
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.
In 2024 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our 2025/2026 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion, within The New Homes Group.
Protection Adviser Responsibilities:
You will be part of a team who are responsible for proactively managing customers’ protection applications and needs, which will involve keeping in regular contact with our clients, and appointed insurance companies delivering high levels of customer service at all times.
As a Protection Adviser, you will have a proven track record in offering protection advice and ideally you will hold a CeMAP 1 qualification although this is not essential. You will possess excellent interpersonal skills with an ability to work effectively on your own as well as in the team environment,
Main Purpose of Job:
Retain existing protection policy arrangements taken out by our customers.
Minimise lost commission as a result of customers deciding to cancel protection application arrangements within the group.
Arrange suitable protection policies according to individual customer need.
Proactively contact our customers who have not made any mortgage protection arrangements to identify and fulfil protection needs.
Benefits:
Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
Pre-determined and supported career path to becoming a fully qualified Mortgage and Protection Adviser.
Full support given towards achieving a full CeMAP qualification.
33 days paid holiday including Bank Holidays.
Get your birthday off once probation is passed.
Contributory workplace pension.
24 hour Wellbeing Employee Assistance Programme
Death in service cover.
Access to discounts platform, Perks at Work.
Access to self-funded Health Care plan.
Discounted medical assessment Health Screening.
Discounted Gym Membership.
Discounts on estate agency, mortgage and surveying services.
Salary Sacrifice Personal Car Leasing Scheme available.
Your Future Starts Here
Many of our team members have built long-term, fulfilling careers with us, advancing into senior roles. If you’re passionate about property and want to be part of a growing business, apply now or call our Recruitment Team on (phone number removed) for a confidential chat
Protection Adviser employer: The New Homes Group
Contact Detail:
The New Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Protection Adviser role.
✨Tip Number 2
Prepare for those interviews! Research The New Homes Group and understand their values and services. We want you to show how your skills align with their mission, so practice answering common interview questions and have some questions ready for them too!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them of your great fit for the Protection Adviser position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to grow with us in the exciting world of property protection.
We think you need these skills to ace Protection Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Protection Adviser role. Highlight any relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it engaging and personal – we love to see your personality!
Showcase Your Interpersonal Skills: As a Protection Adviser, you'll need excellent interpersonal skills. In your application, give examples of how you've successfully communicated with clients or worked in a team. We want to know how you connect with people!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The New Homes Group
✨Know Your Stuff
Make sure you brush up on your knowledge of protection policies and the mortgage market. Familiarise yourself with common terms and products, especially those relevant to new homes. This will show that you're serious about the role and can engage in meaningful conversations.
✨Showcase Your Interpersonal Skills
As a Protection Adviser, you'll need to connect with clients effectively. Prepare examples from your past experiences where you've demonstrated excellent customer service or built strong relationships. This will help you stand out as someone who can thrive in a team environment.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, career progression, and the support provided for achieving the CeMAP qualification. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. The more comfortable you are with your responses, the better you'll perform during the actual interview.
