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- Tasks: Manage customer protection applications and provide tailored advice.
- Company: Join the UK's leading new homes specialist with a supportive culture.
- Benefits: Earn up to £50K OTE, enjoy 33 days holiday, and get your birthday off!
- Why this job: Kickstart your career in a growing industry with excellent progression opportunities.
- Qualifications: Experience in protection advice preferred; CeMAP qualification is a bonus.
- Other info: Dynamic team environment with a clear path to becoming a qualified Mortgage Adviser.
The predicted salary is between 25000 - 50000 £ per year.
Protection Adviser
Job Title: Protection Adviser
Location: Remote (Must be UK Based and will require occasional travel into one of our Colchester, Peterborough or Wakefield offices)
Rewards: Basic salary of £25,000 plus commission OTE £45K – £50K
Hours: Mon-Fri working three early shifts 9am-6pm and two late shifts 11am-8pm.
The New Homes Group:
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK s top 20 housebuilders.
In 2024 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our 2025/2026 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion, within The New Homes Group.
Protection Adviser Responsibilities:
You will be part of a team who are responsible for proactively managing customers protection applications and needs, which will involve keeping in regular contact with our clients, and appointed insurance companies delivering high levels of customer service at all times.
As a Protection Adviser, you will have a proven track record in offering protection advice and ideally you will hold a CeMAP 1 qualification although this is not essential. You will possess excellent interpersonal skills with an ability to work effectively on your own as well as in the team environment,
Main Purpose of Job:
- Retain existing protection policy arrangements taken out by our customers.
- Minimise lost commission as a result of customers deciding to cancel protection application arrangements within the group.
- Arrange suitable protection policies according to individual customer need.
- Proactively contact our customers who have not made any mortgage protection arrangements to identify and fulfil protection needs.
Benefits:
- Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
- Pre-determined and supported career path to becoming a fully qualified Mortgage and Protection Adviser.
- Full support given towards achieving a full CeMAP qualification.
- 33 days paid holiday including Bank Holidays.
- Get your birthday off once probation is passed.
- Contributory workplace pension.
- 24 hour Wellbeing Employee Assistance Programme
- Death in service cover.
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discounted medical assessment Health Screening.
- Discounted Gym Membership.
- Discounts on estate agency, mortgage and surveying services.
- Salary Sacrifice Personal Car Leasing Scheme available.
Your Future Starts Here
Many of our team members have built long-term, fulfilling careers with us, advancing into senior roles. If you re passionate about property and want to be part of a growing business, apply now or call our Recruitment Team on (phone number removed) for a confidential chat.
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Protection Adviser employer: The New Homes Group
Contact Detail:
The New Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practising common interview questions can also give you a confidence boost.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Protection Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Protection Adviser role. Highlight any relevant experience in customer service and protection advice, and don’t forget to mention your interpersonal skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Did you exceed sales targets or improve customer satisfaction? We want to know how you’ve made an impact in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at The New Homes Group
✨Know Your Stuff
Make sure you brush up on your knowledge of protection policies and the mortgage market. Familiarise yourself with common terms and products, especially those relevant to new homes. This will show that you're serious about the role and can engage in meaningful conversations.
✨Show Off Your People Skills
As a Protection Adviser, you'll be dealing with clients regularly. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to help someone, as this will highlight your interpersonal skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle different customer situations, such as a client wanting to cancel their policy or needing urgent advice. This will demonstrate your problem-solving abilities and customer service focus.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or the company's future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
