Property Maintenance Administrator

Property Maintenance Administrator

We are seeking an enthusiastic and highly motivated Customer Service Specialist (also known locally as a Property Manager ) to join our Property Management Team within our Lettings Department in Bromley . As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

We offer a competitive salary of £25,000, including the following benefits:

• Aiva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

What\’s in it for you as a Property Manager?

• Full training and development opportunities
• A good understanding of estate agency business
• Full company briefings
• A clear career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact, managing effective resolution of queries from clients and staff
• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople/contractors and keep customers updated
• Organise safety inspections and manage remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Conduct weekly partnership calls with colleagues and welcome calls with new customers
• Respond promptly and courteously to communications with landlords, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communication
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group UK is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

We believe that diversity and inclusion are vital. If you’re excited about this role but your experience doesn’t meet every requirement, we encourage you to apply. You might be just the right candidate for this or other opportunities.

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