Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the mortgage process and liaise with customers and solicitors.
- Company: Join the UK's leading new homes specialist in a supportive team.
- Benefits: Enjoy 28 days holiday, career progression, and wellness support.
- Why this job: Kickstart your career in financial services with comprehensive training.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Immediate interviews available; great opportunities for growth.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Job Title: Mortgage Administrator
Location: Office-based role in Colchester, Essex
Department: Mortgage Administration Support
Target: Highly organised candidates with strong customer service skills, preferably with experience in a telephone-based environment
Salary: £24,000 Basic Salary
Hours: Monday to Friday, 9:00 AM – 5:30 PM
Timeline: Immediate interviews and start date available
The New Homes Group is the UK\’s leading new homes specialist, connecting housebuilders, lenders, and estate agents nationwide to help customers find their perfect new home. We are currently expanding our Mortgage Administration team and seeking motivated individuals to join us.
Mortgage Administrator Responsibilities
- As a Mortgage Administrator, you will play a key role in managing the mortgage process from application through to completion by:
- Liaising with customers, housebuilders, and solicitors to ensure timely progress and resolution of mortgage applications
- Performing compliance checks and managing mortgage offers efficiently
- Proactively following up on exchange and completion dates via telephone to maintain momentum and achieve deadlines
Required Knowledge, Skills and Qualifications
- Previous customer service experience essential, preferably in a telephone-based environment
- Strong organisational skills with high attention to detail
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills with a professional telephone manner
- Motivated to deliver exceptional customer service and meet targets
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook
Benefits
- Permanent full-time position
- Comprehensive training and professional development opportunities
- 28 days\’ paid holiday including bank holidays and an additional day off for your birthday (upon passing probation)
- Career progression within a rapidly growing business
- Workplace pension scheme
- Staff referral bonus scheme
- Discounts on estate agency, mortgage, and surveying services
- Death in service cover
- 24-hour employee wellbeing assistance programme
- Access to self-funded Health Care plan
- Onsite parking
- Discounted membership at Nuffield Health Gym
- Access to Perks at Work discount platform
If you are enthusiastic about starting or progressing your career in financial services, we would love to hear from you. Please apply now or contact Elliott Pennell from our Talent Team on (phone number removed) for further information
#J-18808-Ljbffr
Mortgage Administrator employer: The New Homes Group
Contact Detail:
The New Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Get to know the company! Research The New Homes Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, make sure you’re comfortable speaking clearly and professionally. You could even do mock calls with friends to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate that you can handle the fast-paced environment of mortgage administration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at The New Homes Group.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Administrator role. Highlight your customer service experience and organisational skills, as these are key for us. Use specific examples that showcase your ability to manage tasks efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the mortgage industry and how your skills align with our needs. Keep it concise but engaging, and don’t forget to mention your motivation to deliver exceptional customer service.
Show Off Your Communication Skills: Since this role involves liaising with customers and other stakeholders, make sure your written application reflects your excellent communication skills. Use a professional tone, but let your personality shine through to show us you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at The New Homes Group
✨Know Your Stuff
Before the interview, make sure you understand the mortgage process inside and out. Familiarise yourself with common terms and procedures, as well as the role's responsibilities. This will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role requires strong customer service skills, prepare examples from your past experiences where you’ve excelled in this area. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the demands of the job effectively.
✨Practice Your Communication
As a Mortgage Administrator, you'll be liaising with various stakeholders. Practise your telephone manner and ensure you can communicate clearly and professionally. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring along a notepad to jot down important points and questions. Mention any tools or methods you use to stay organised, especially if they relate to managing deadlines or compliance checks, as these are crucial in this role.
