Customer Service Adviser

Job Title: Customer Service Advisor

Basis: Full-time Permanent Employed Role.

Location: Office Based in Peterborough.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment.

Rewards: Starting salary of £20,500. Monthly commission of approximately £500 subject to individual performance. Incremental increases in line with role progression. OTE £27,000.

Role Progression: Opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy, subject to performance and application.

Working Hours: Monday to Friday only, with a mix of early shifts (9AM-5:30PM) and late shifts (11AM-8PM). No weekends required.

Timeline: Immediate interviews and start date.

IMH is part of The New Homes Group, the UK’s leading new homes mortgage specialist.

IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers. We have over 70,000 Lifetime Members, with over 10,000 members renewing their mortgage annually.

As a Customer Service Advisor, you will play a key role in our re-engagement strategy, contacting members in good time for their mortgage review. The role is telephone-based, requiring articulate and engaging communication. The fast-paced environment offers vast learning opportunities, so motivation, discipline, organization, and attention to detail are essential. Experience in customer service is required; mortgage industry experience is preferable but not essential. A desire to excel and deliver a first-class customer experience is most important.

We are committed to your training and development, supporting your career growth into various roles within the company. This role provides a fantastic introduction to mortgage and financial services for those aspiring to build a career in this sector.

Main Purpose of Job

1. Handle mortgage customer service responsibilities, including maintaining accurate client records.
2. Re-engage and prepare our Lifetime clients for their mortgage review appointments with Mortgage Advisers.
3. Deliver high-quality customer service and professionalism.
4. Assist customers with increasingly complex mortgage-related inquiries as you gain experience.
5. Complete all role-based learning and development objectives.

Required Knowledge, Skills, and Qualifications

1. Excellent interpersonal, communication, and listening skills, with the ability to explain complex information clearly.
2. Accurate record-keeping and assessment skills in live contact environments.
3. Highly accurate, numerate, literate, and proficient in Microsoft Office, including Excel, Word, and Outlook. Ability to adapt quickly to new software and online processes.
4. Proven track record in sales and customer service, with personal determination to meet and exceed standards and expectations.

Benefits

1. Permanent full-time role.
2. Extensive induction, ongoing training, support, and development.
3. 28 days paid holiday including Bank Holidays.
4. Flexible working hours.*
5. Opportunities for progression, promotion, and personal development in a growing business.
6. Contributory workplace pension.*
7. Staff referral bonus scheme.*
8. Death in service cover.*
9. Free Blue-Crest Prevention plus Health Screening.*
10. Beautiful countryside offices in a converted barn with free on-site parking.

(*T&Cs apply)

If interested, please send your CV by clicking \’Apply Now\’ or contact Elliott Pennell at 01206 716060.

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