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For Companies At a Glance
- Tasks: Manage client relationships and oversee creative campaigns for high-profile brands like PepsiCo.
- Company: Join an award-winning digital marketing team with a vibrant culture across London, Manchester, and New York.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the driving force behind innovative campaigns and make a real impact in the digital marketing space.
- Qualifications: 2-3 years in account management with a passion for social media and digital marketing.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Account Manager – Client Services. NewGen is an award-winning team of over 100 social natives, with offices across London, Manchester and New York. Founded by our Forbes 30 under 30 co-founders, we are specialists in digital marketing, experts in social media and gamers at heart, working with high-profile brands to reach audiences in creative and innovative ways powered by social. NewGen EMEA operates a hybrid culture in our London and Manchester offices, and we expect office attendance at our Holborn base at least 3 days per week to enable effective teamwork and collaboration.
Brand partnerships include Samsung, PepsiCo, Cetaphil, Epic Games, Activision, JBL and Pizza Hut.
The Role
We\\\’re looking for a confident, proactive and detail-driven Account Manager to join the London Client Services team at NewGen, working specifically on our flagship PepsiCo account. As an Account Manager, you\\\’ll be the day-to-day lead for client relationships, ensuring smooth campaign delivery across multiple workstreams, managing internal teams, and driving performance and growth opportunities. You\\\’ll be trusted to own client communications, oversee creative and production delivery, and ensure projects are delivered on time, on budget and to the highest standard. This is an ideal opportunity for someone with agency experience who is ready to step up, take ownership of client accounts, and play a key role in the continued success of one of NewGen\\\’s biggest partnerships.
Key Responsibilities
Client Relationship Management
- Act as the main day-to-day contact for client stakeholders, building trusted relationships through proactive communication and delivery excellence
- Lead client calls, prepare and circulate agendas/contact reports, and follow up on actions independently
- Partner with senior leadership to identify and unlock new opportunities for account growth
Project & Campaign Leadership
- Oversee campaign timelines, deliverables and status updates, ensuring all projects run smoothly and to deadline
- Manage and brief internal teams (creative, production, influencer, strategy) to ensure clear expectations and aligned outputs
- Own the preparation of client decks, WIP documents, status trackers, and campaign reviews
Creative & Content Oversight
- Review and provide feedback on creative concepts, ensuring alignment with client objectives and brand guidelines
- Manage approval workflows and ensure all deliverables are delivered accurately and on time
- Act as the link between client and creative teams, translating feedback into actionable next steps
Financial & Commercial Accountability
- Support with account forecasting, budgeting and reporting to ensure profitability and efficiency
- Monitor project budgets, flagging risks early and ensuring accurate billing and reconciliation
Insights & Reporting
- Lead the delivery of campaign reports and performance reviews, working with the data team to translate insights into recommendations
- Present learnings and strategic next steps to clients, demonstrating the value of our work and reinforcing NewGen as a trusted partner
What We\\\’re Looking For
- 2-3 years\\\’ experience in an account management or client services role within a marketing or creative agency
- Strong knowledge and passion for social media, content and digital marketing
- Proven experience managing client relationships and campaigns end-to-end
- Highly organised with excellent attention to detail and ability to juggle multiple priorities
- Strong communication skills (written, verbal, presentation) with the ability to influence and persuade
- Commercial awareness and confidence working with budgets, forecasting and reporting
- A collaborative team player who thrives in a fast-paced, creative environment
The Interview Process
First Stage (30 mins): A run-through of your experience and introduction to NewGen and the PepsiCo account (with the Account Director).
Second Stage (in-person): A short task to demonstrate your organisational, strategic and client management approach (with the Account Director and another senior team member).
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Account Manager - Client Services employer: The New Gen
Contact Detail:
The New Gen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Client Services
✨Tip Number 1
Get to know the company inside out! Research NewGen, their clients like PepsiCo, and their recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in account management and how it aligns with the role. Highlight your successes and how you've built client relationships in the past.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple projects or campaigns simultaneously. This will demonstrate that you can handle the fast-paced environment at NewGen.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, the PepsiCo account, and growth opportunities. This shows you're engaged and serious about the role. And remember, apply through our website for a smoother process!
We think you need these skills to ace Account Manager - Client Services
Some tips for your application 🫡
Show Your Passion for Social Media: When you're writing your application, let your love for social media and digital marketing shine through. We want to see that you’re not just experienced but genuinely excited about the industry and how it can drive brand success.
Tailor Your Experience: Make sure to highlight your relevant experience in account management or client services. We’re looking for someone who can manage relationships and campaigns effectively, so give us examples of how you've done this in the past.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-structured application that reflects your organisational skills and ability to juggle multiple priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The New Gen
✨Know Your Clients
Before the interview, dive deep into NewGen's work with PepsiCo and other brands. Familiarise yourself with their campaigns, values, and recent news. This will not only show your enthusiasm but also help you discuss how you can contribute to their success.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple priorities, prepare examples from your past experiences where you successfully managed projects or client relationships. Be ready to discuss specific tools or methods you used to stay organised and ensure timely delivery.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. During the interview, focus on your communication style, as strong verbal skills are crucial for this role. Consider doing mock interviews with friends to refine your delivery and ensure you can influence and persuade effectively.
✨Prepare for the Task
For the second stage of the interview, anticipate the type of task you might be given. Brush up on your strategic thinking and client management skills. Think about how you would approach a campaign from start to finish, and be ready to present your ideas clearly and concisely.