At a Glance
- Tasks: Manage patient enquiries, process prescriptions, and support healthcare professionals.
- Company: Dynamic medical practice with a strong team culture and excellent patient care.
- Benefits: Great pension, work-life balance, no weekends, and career progression opportunities.
- Other info: Supportive team environment with opportunities for skill enhancement.
- Why this job: Join a top-rated practice and make a real difference in patient care.
- Qualifications: GCSE level education; training provided for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Due to a new and exciting opportunity and expansion, we are excited to offer this opportunity to the right candidate. This career opportunity offers excellent pension incentives, huge scope for career progression, and an excellent work-life balance, which includes no weekend or bank holiday working.
The practice is situated on the outskirts of Sunderland City Centre, just 5 minutes walk away from the Town Centre. The quality of care and standards we strive to deliver to our patients speaks volumes, as reflected in this year's National Patient Survey 2025, where our patients rated us 97% overall satisfaction. We were ranked in the top 10 practices for delivering excellent standards of care. The practice has just been rated 'Good' by the CQC in a recent inspection.
We are a dynamic and resilient team who have kept one step ahead of all the current changes within the NHS. We also work collaboratively with other practices to deliver extended services such as the Covid Vaccination Campaigns, Extended Access, and the delivery of Diagnostic Services. There is huge scope for career progression, training, and development with equal opportunities to enhance further skills within a busy and fast-paced environment.
Main duties of the job:
- Deal with all general telephone enquiries, triage, and sign-post patients to appropriate services.
- Take requests for prescription orders over the telephone and prepare electronic repeat prescription requests for electronic signing.
- Relay results to patients once actioned by GP.
- Implement appropriate referral proformas to third-party health care providers.
- Handle home visit requests and general enquiries and complaints.
- Register new patients and temporary residents.
- Direct patients and visitors, sign-posting them to appropriate health care professionals.
- Check in patients' arrival for their appointments on the EMIS Web Clinical System.
- Hand out prescriptions and fit notes to patients.
- Ensure outstanding queries are handed over to the next shift, as deemed necessary.
- File empty Lloyd-George envelopes and new patient records received from the health authority, ensuring records are filed correctly in alphabetical order.
- Deal with requests for repeat prescriptions and prepare prescriptions for electronic prescribing.
- Raise prescriptions as per practice protocols.
- Input and extract information from the practice computer system, ensuring accuracy.
About us:
The practice has a very low staff turnover; however, due to retirement, we are happy to advertise this fantastic career opportunity to the right individual. We all have strong work ethics; our motto is 'no job is more important than the next job'. We all play a vital role and pull together as a team. We provide continual support to one another and value the voice of our team members. We welcome and embrace change and are always striving to improve services and better standards of care, which is based on full team effort.
We encourage job progression, training, and development, providing lots of scope to enhance skills and knowledge, which can open up other career opportunities. The role promotes a wide variation of specific duties, including Health Care Coordinator, which requires particular skills for which training will be provided to the successful candidate. The main role involves sign-posting patients to the appropriate services to best deal with their specific health needs.
Job responsibilities:
- Main reception - face-to-face duties dealing with all general related enquiries, face-to-face, new patient registrations, and temporary resident patients wishing to join the practice.
- Meet and greet all patients and visitors, sign-posting them to the correct health care professional and ensuring visitors have signed the visitors book.
- Ensure all patients are checked in to the appropriate health care professional.
- Arrange interpreting services appropriately, ensuring suitable appointments for both the patient and interpreting service.
- Ensure waiting areas are clean and tidy, noting any potential risks such as spillages or obstructions left from patients, reporting straight away to the line manager.
- Ensure waiting areas are fully stocked with practice leaflets.
- Deal with all related telephone enquiries, prescription requests, test results, home visits, new patient registrations, and temporary resident registrations.
- Prepare electronic repeat prescription requests for electronic signature. All non-repeat prescription requests to sign-post a task to the appropriate prescriber.
- Ensure accurate data entry of summarisation of records when new patients register.
- Ensure records have been received correctly through the Registration Data Flow within the EMIS Web Tasks Flow Manager.
- Prepare patients' digital record requests and print patient deduction labels, returning records back to PCSE in the appropriate courier bags.
- Scan reports and hospital letters, scanning and filing accurately into patients' records.
- Monitor letters from incoming third-party providers, code relevant entries, and sign-post any actions to appropriate health care professionals.
- Adopt the Confidentiality Code of General Practice at all times, ensuring all information is safe and kept locked away.
- Actively engage patients by promoting support materials provided by the practice and keep the notice board up to date.
Qualifications:
A good sound education is essential to GCSE level. Full training will be provided to the successful applicants.
Experience:
Experience is not essential as full training will be provided. Working in primary care or a GP practice is desirable but not essential.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist/Administrator in Sunderland employer: The New City Medical Centre
Join our dynamic and resilient team as a Medical Receptionist/Administrator, where we prioritise work-life balance with no weekend or bank holiday shifts. Located just a short walk from Sunderland City Centre, we offer excellent pension incentives, career progression opportunities, and a supportive work culture that values every team member's contribution. With a recent 'Good' rating from the CQC and a 97% patient satisfaction score, you will be part of a practice dedicated to delivering exceptional care and continuously improving our services.
Contact Details:
The New City Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Administrator in Sunderland
✨Tip Number 1
Get to know the practice! Research their values and recent achievements, like that impressive 97% patient satisfaction rating. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the team culture and what it’s really like to work there, which can be super helpful in your application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to medical reception duties. Think about how you would handle specific scenarios, like dealing with patient complaints or managing busy phone lines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our dynamic team!
We think you need these skills to ace Medical Receptionist/Administrator in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Medical Receptionist role. Highlight any relevant experience in healthcare or administration, and don’t forget to mention your ability to work in a team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the practice. Mention why you’re excited about this opportunity and how you can contribute to our dynamic team.
Showcase Your Communication Skills:As a Medical Receptionist, communication is key. In your application, demonstrate your ability to handle enquiries and complaints effectively. Share examples of how you've successfully communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at The New City Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research the practice thoroughly. Understand their values, recent achievements, and patient satisfaction ratings. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
As a Medical Receptionist/Administrator, you'll face various situations daily. Think about how you would handle common scenarios like dealing with difficult patients or managing multiple phone calls. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Team Spirit
The practice emphasises teamwork and collaboration. Be ready to share examples from your past experiences where you worked well in a team. Highlight how you contributed to achieving a common goal, as this aligns with their motto of 'no job is more important than the next job.'
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about training opportunities, career progression, or how they handle patient feedback. This shows that you’re not just looking for a job, but are genuinely interested in growing with the practice.
