Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient enquiries, handle prescriptions, and support healthcare professionals.
- Company: Friendly GP practice focused on patient care and community support.
- Benefits: Flexible hours, no weekends, excellent pension, and career growth opportunities.
- Other info: Dynamic environment with opportunities to engage with the community.
- Why this job: Join a vital role in healthcare and make a difference in patients' lives.
- Qualifications: GCSE level education required; training provided for all skill levels.
The predicted salary is between 23970 - 28400 £ per year.
Main duties of the job include:
- Deal with all general telephone enquiries, triage and sign‑post patients to appropriate services.
- Take prescription requests over the telephone and prepare electronic repeat prescription requests for electronic signing.
- Relay results to patients once actioned by GP.
- Implement appropriate referral proformas to third‑party health care providers.
- Handle home visit requests.
- Respond to general enquiries and complaints.
- Register new patients and temporary residents.
- Direct patients and visitors to the appropriate health care professional.
- Check in patients' arrival for appointments on the EMIS Web Clinical System.
- Hand out prescriptions and fit notes.
- Ensure outstanding queries are handed over to the next shift as necessary.
- File empty Lloyd‑George envelopes and new patient records received from Health Authority, ensuring records are filed correctly in alphabetical order.
- Deal with requests for repeat prescriptions; prepare prescription for electronic prescribing.
- Raise prescriptions as per practice protocols.
- Input and extract information from practice computer system ensuring accuracy.
Job responsibilities include:
- Main reception – face‑to‑face duties: dealing with all general related enquiries, new patient registrations and temporary resident registrations; ensuring visitors sign in.
- Meet report risks and stock practice leaflets.
- Telephone duties: handle all telephone enquiries including prescription requests, test results, home visits, new patient registrations.
- Prepare electronic repeat prescription requests and sign‑post non‑repeat prescription tasks.
- Summarise records – accurate data entry when new patients register.
- GP2GP new patient registrations – ensure records received through EMIS Web Tasks Flow Manager.
- Deduction requests – prepare digital record requests, print deduction labels, return records to PCSE.
- Prepare copy records for patient from third‑party provider (subject to access).
- Scanning – scan reports and hospital letters, file accurately.
- Workflow optimisation – monitor letters from third‑party providers, code entries, sign‑post as needed.
- Maintain confidentiality – adhere to confidentiality code.
- Engage with PPG – promote support materials, keep notice board.
Qualifications:
- Good sound education – GCSE level required.
- Full training will be provided.
Experience:
- Experience not essential – full training will be provided.
- Working in primary care or a GP practice desirable but not essential.
Benefits:
- Excellent pension incentives.
- Full-time or part-time posts with no weekend or bank holiday working.
- Career progression opportunities.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check.
Medical Receptionist/Administrator employer: The New City Medical Centre
Contact Detail:
The New City Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice you're applying to. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Medical Receptionist, like handling patient enquiries or managing prescription requests. This will help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Show off your people skills! During interviews, highlight your ability to communicate effectively and handle difficult situations. Remember, you'll be the first point of contact for patients, so showcasing your friendly and professional attitude is key.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly, and it shows us you're serious about joining our team. Plus, you’ll get updates on your application status, so you won’t be left hanging!
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of a Medical Receptionist/Administrator, so don’t hold back on showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and healthcare professionals, make sure to highlight your communication skills in your application. We love candidates who can convey information clearly and compassionately!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The New City Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Administrator. Familiarise yourself with tasks like handling telephone enquiries, managing prescription requests, and using the EMIS Web Clinical System. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Common Scenarios
Think about common situations you might face in this role, such as dealing with patient complaints or managing busy phone lines. Practising how you would handle these scenarios can help you articulate your problem-solving skills during the interview. Consider role-playing with a friend to get comfortable with your responses.
✨Showcase Your Communication Skills
As a Medical Receptionist, strong communication is key. Be prepared to discuss how you would effectively communicate with patients and healthcare professionals. Use examples from past experiences, even if they’re not directly related to healthcare, to illustrate your ability to convey information clearly and compassionately.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the practice handles patient feedback. This shows that you’re engaged and interested in contributing positively to the practice, which can leave a lasting impression on your interviewers.