Style Advisor @NET-A-PORTER

About NET‑A‑PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET‑A‑PORTER delivers fashion, fine jewellery & watches and lifestyle collections to the world’s most discerning women. The brand owns discovery, inspiration, exceptional curation, customer experience and engaging storytelling, creating exclusive, personalised experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation‑only moments.

We are seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. In this role, you will connect customers with the latest trends and carefully curated product selections, support them with any ad‑hoc service enquiries, and guide clients throughout their shopping journey to build meaningful relationships that inspire confidence and loyalty. You will leverage data‑driven insights to deliver targeted outreach, nurture relationships, drive growth and develop the EIPs of the future.

Location & Reporting

• Location: London, Westfield Shepherds Bush
• Reporting to: Head of Personal Shopping
• Working Hours: 37.5 hours per week

Benefits

• Performance commission scheme tied to net sales achievement
• Pension/401(k) plan with contributions from both employee and company
• A portal with a range of discounts on theme parks, cinema tickets and more
• Famous staff discount and exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending
• A chance to be part of a fun and caring team that supports each other

Responsibilities

• Deliver against individual and team sales targets by driving client spend, satisfaction and commercial outcomes
• Build trusted client relationships through prompt, responsive support and a seamless shopping experience
• Leverage client insights (preferences, purchase history, trends) to provide personalised recommendations and encourage repeat business
• Provide expert styling, sizing and product advice, confidently presenting collections and creating inspiring style edits
• Proactively follow up with clients to maintain engagement, strengthen relationships and maximise sales opportunities
• Identify evolving customer needs to grow client loyalty and increase long‑term value
• Share customer insights with management and represent the brand professionally, upholding luxury service standards

Qualifications

• Brings 2+ years of experience in client‑facing roles such as in‑store retail, stylist services or call‑centre sales and operations
• Proven ability to engage customers and drive results, with a track record of achieving and exceeding personal sales targets
• Customer‑focused and passionate about going above and beyond to deliver exceptional service and build long‑lasting client relationships
• Communicates confidently and effectively, fluent in spoken and written English; additional language skills are a strong advantage
• Digitally savvy and comfortable using tools such as Excel, Outlook and CRM systems to manage client interactions and track results
• Highly organised, detail‑oriented and able to manage multiple priorities in a fast‑paced, luxury retail environment

Equal Opportunity

NET‑A‑PORTER is an equal opportunities employer and encourages people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race, nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please advise us accordingly.