At a Glance
- Tasks: Lead site optimisation efforts to enhance customer experience and drive engagement.
- Company: Join NET-A-PORTER, the luxury fashion destination revolutionising online shopping.
- Benefits: Enjoy 25 days holiday, private medical cover, flexible working, and staff discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on luxury shopping experiences using cutting-edge AI and analytics.
- Qualifications: Strong analytical skills and experience in optimisation and experimentation practices.
The predicted salary is between 50000 - 65000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
We are seeking an Optimisation Lead to join the Site Analytics team, supporting both NET-A-PORTER.COM and MR PORTER. Reporting into the Head of Site Analytics & Optimisation, this role will be responsible for identifying and validating opportunities to improve onsite performance through optimisation priorities, experimentation and AI-driven site capabilities. This role will translate behavioural and commercial insight into opportunities across search, rankings and models of PLPs and recommendations, and site features.
Here is a breakdown of what you’ll be doing:
- Identify and prioritise optimisation opportunities across NET-A-PORTER and MR PORTER, focusing on changes most likely to improve conversion, engagement, discovery and customer value.
- Build a structured experimentation and optimisation framework for the sites and apps, introducing clear standards for hypothesis setting, success metrics, measurement and learning over time.
- Translate behavioural, trading and customer insights into testable hypotheses, optimisation recommendations and requirements for new features or functionality.
- Evaluate the impact of site changes, feature launches and migration cutovers, using structured analysis to isolate gains, losses and unintended customer impacts.
- Support the development of an experimentation programme over time, identifying where A/B testing is appropriate and where opportunities can be validated through alternative forms of impact analysis.
- Use Google Vertex and related tools to support ranking, recommendation and search optimisation, including model configuration, training inputs and performance evaluation.
- Partner with Trading teams to refine ranking strategies, product visibility and onsite discovery based on customer behaviour, commercial priorities and performance signals.
- Work closely with User Behaviour Analysts to turn journey and product interaction insight into structured optimisation opportunities across the site experience.
The type of person we are looking for:
- Strong commercial and analytical mindset, able to connect customer behaviour, optimisation opportunities and business outcomes.
- Experienced in building or scaling experimentation practices, with a strong understanding of test design, segmentation, measurement and statistical rigour.
- Strong understanding of search, recommendations, ranking logic, with curiosity about how AI capabilities can improve customer experience and performance.
- Naturally curious, with a passion for solving problems, simplifying complexity and identifying where small changes can drive meaningful commercial impact.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Site Optimisation Lead @NET-A-PORTER in London employer: THE NET-A-PORTER GROUP LIMITED
THE NET-A-PORTER GROUP LIMITED is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from a hybrid working model, comprehensive healthcare, and exclusive discounts, alongside ample opportunities for professional growth within the luxury fashion sector. Joining our team means being part of a forward-thinking company that values innovation and results-driven performance.
Contact Details:
THE NET-A-PORTER GROUP LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Site Optimisation Lead @NET-A-PORTER in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like THE NET-A-PORTER GROUP LIMITED are looking for when hiring for a Site Optimisation Lead @NET-A-PORTER.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to THE NET-A-PORTER GROUP LIMITED for the Site Optimisation Lead @NET-A-PORTER, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at THE NET-A-PORTER GROUP LIMITED as a Site Optimisation Lead @NET-A-PORTER, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out THE NET-A-PORTER GROUP LIMITED’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Site Optimisation Lead @NET-A-PORTER.
We think you need these skills to ace Site Optimisation Lead @NET-A-PORTER in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at THE NET-A-PORTER GROUP LIMITED, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with THE NET-A-PORTER GROUP LIMITED's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at THE NET-A-PORTER GROUP LIMITED. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at THE NET-A-PORTER GROUP LIMITED
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that THE NET-A-PORTER GROUP LIMITED uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at THE NET-A-PORTER GROUP LIMITED. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
