At a Glance
- Tasks: Lead a team to analyse customer behaviour and optimise site performance using data-driven insights.
- Company: Join NET-A-PORTER and MR PORTER, leaders in luxury fashion and innovative digital experiences.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and exclusive staff discounts.
- Other info: Be part of a diverse, supportive team in a fast-paced, collaborative environment.
- Why this job: Shape the future of luxury shopping with cutting-edge analytics and AI-driven innovations.
- Qualifications: Strong analytical skills and experience in ecommerce optimisation and team leadership.
The predicted salary is between 70000 - 90000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women, revolutionising the way women shop by delivering fashion, fine jewellery & watches, and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience, and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
MR PORTER is the men’s luxury style destination, offering customers a curated assortment of fashion, fine watches, grooming, and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs, with first access to products, a dedicated personal shopper, and invitation-only benefits.
NET-A-PORTER and MR PORTER are part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER is now seeking a talented Head of Site Analytics & Optimisation to join the NET-A-PORTER.COM and MR PORTER.COM teams. This role is pivotal in shaping the behavioural intelligence layer for our sites and apps, from data quality and transformation to experimentation, automation, and AI-driven customer experiences. Reporting into the Site Trading Director and working in partnership with our Trading, Brand, and Customer teams.
Some of the essentials for you to know are:
- Location: Our Westfield office in Shepherd's Bush
- Department Size: 5
- Reporting into: Site Trading Director
- Direct reports: 4
Besides a competitive salary, we can offer you:
- A pension that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that supports each other
Here is a breakdown of what you’ll be doing:
- Lead and develop a team of analysts, delivering deep-dive analysis and predictive models to understand customer behaviour across NET-A-PORTER and MR PORTER.
- Drive improvements to tagging architecture, tracking strategy, and data quality standards, while centralising fragmented site data into scalable BI solutions through Databricks in partnership with the Head of MarTech.
- Translate weekly trading performance into actionable priorities, identifying immediate opportunities, monitoring requirements, and areas for deeper investigation.
- Deliver monthly insight reporting for senior stakeholders, highlighting behavioural trends, experiment outcomes, and resolving conflicting customer narratives through data-driven recommendations.
- Partner with Customer, Brand, Trading, and Analytics teams to define campaign success metrics, understand product engagement and purchase intent, and connect site behaviour to broader customer lifecycle value.
- Support Site and Customer leadership with roadmap prioritisation through commercial impact analysis, behavioural insights, and continuous interpretation of live performance.
- Lead AI-driven innovation (Google Vertex) across search, recommendations, and site experience, while overseeing end-to-end site and app experimentation governance, including A/B testing, hypothesis development, segmentation strategy, performance measurement, and statistical validity.
The type of person we are looking for:
- Strong commercial mindset with the ability to connect customer behaviour, site performance, and business outcomes to drive decision-making.
- Deep understanding of behavioural analytics, ecommerce optimisation, and experimentation, including test design, audience segmentation, and performance measurement.
- Highly analytical, with the ability to translate complex data and insights into clear, actionable recommendations.
- Naturally curious and solutions-oriented, with a passion for problem-solving and simplifying complex processes.
- Confident communicator and storyteller, capable of influencing stakeholders and driving alignment across teams.
- Proven experience leading, developing, and motivating high-performing analytics teams within fast-paced, commercially driven environments.
- Strong knowledge of analytics and customer insight platforms, including GA4, Contentsquare, Databricks, Snowplow, BigQuery, and similar tools, with the agility to balance strategic thinking and day-to-day trading priorities.
From the moment you join the LuxExperience Group, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed, and thrive in a collaborative and fast-paced environment, then please apply with a CV. LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business, and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Head of Site Analytics and Optimisation @NET-A-PORTER @MR PORTER in London employer: THE NET-A-PORTER GROUP LIMITED
At NET-A-PORTER, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Located in the dynamic Westfield office in Shepherd's Bush, our team enjoys flexible working arrangements, private healthcare, and a generous staff discount, all while contributing to a leading luxury fashion destination. We are committed to employee growth, providing opportunities for professional development and a supportive environment where every team member can thrive.
Contact Details:
THE NET-A-PORTER GROUP LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Site Analytics and Optimisation @NET-A-PORTER @MR PORTER in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NET-A-PORTER and MR PORTER on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into their brand story and values. Show us how your experience aligns with their mission of delivering exceptional customer experiences and innovative solutions.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've used data to drive decisions and improve customer experiences. We love a good narrative that showcases your analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Site Analytics and Optimisation @NET-A-PORTER @MR PORTER in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Site Analytics and Optimisation role. Highlight your analytical prowess and any relevant experience in e-commerce optimisation to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for data-driven decision-making and how you can contribute to enhancing customer experiences at NET-A-PORTER and MR PORTER.
Showcase Your Analytical Skills:In your application, don’t shy away from showcasing specific examples of how you've used analytics to drive business outcomes. We love seeing real-world applications of your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at THE NET-A-PORTER GROUP LIMITED
✨Know Your Numbers
As the Head of Site Analytics and Optimisation, you'll need to demonstrate a strong grasp of data. Brush up on key metrics related to customer behaviour and site performance. Be ready to discuss how you've used analytics to drive decision-making in previous roles.
✨Showcase Your Leadership Skills
This role involves leading a team of analysts, so be prepared to share examples of how you've developed and motivated teams in the past. Highlight your experience in fostering a collaborative environment and driving results through effective leadership.
✨Be a Storyteller
You’ll need to communicate complex insights clearly. Practice explaining your analytical findings in a way that tells a compelling story. Use real-life examples where your insights led to actionable recommendations that improved business outcomes.
✨Stay Ahead of Trends
The luxury fashion market is ever-evolving. Research current trends in e-commerce optimisation and AI-driven innovations. Be ready to discuss how you can leverage these trends to enhance customer experiences at NET-A-PORTER and MR PORTER.
