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- Tasks: Support women's centres in using the Themis Case Management System effectively.
- Company: Join an award-winning charity with 40 years of impactful work.
- Benefits: Hybrid working, 25 days holiday, and a supportive team environment.
- Why this job: Make a real difference in women's services across the nation.
- Qualifications: Experience with CRM systems and excellent communication skills required.
- Other info: Opportunity for personal growth and diverse experiences in a positive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £30,000 pro rata
Hours: 17.5 hours per week
Location: Hybrid, with ability to travel nationally
The Nelson Trust are an award‑winning charity with 40 years’ experience supporting people to recover from addiction, trauma, and multiple unmet needs. As we expand the WRNA programme nationally, we’re looking for a WRNA Themis Support Specialist to help women’s centres confidently and consistently use our Themis Case Management System (CMS). This role supports the technical onboarding, data quality, and performance monitoring of the Themis CMS. You’ll ensure centres are data‑ready, confident using the system, and meeting WRNA quality standards. This is not an IT helpdesk role, it’s a service‑focused position working closely with practitioners, managers, and partners.
Responsibilities
- Lead onboarding and configuration of the Themis CMS.
- Support user access, permissions and system readiness.
- Monitor data quality, accuracy, and performance.
- Provide training, troubleshooting, and user guidance.
- Support compliance with data protection and information governance.
- Contribute to reporting, audits and continuous improvement.
About You
- Experience with CRM or case management systems in service delivery.
- Strong understanding of data quality and performance monitoring.
- Able to explain technical concepts clearly to non‑technical users.
- Experienced in digital/system change and onboarding.
- Highly organised, calm, and solutions‑focused.
- Excellent communication skills.
- Willing to travel nationally.
Why Join Us?
- Make a real impact on women’s services nationwide.
- Be part of a supportive Learning & Development team.
- Hybrid working + 25 days holiday (pro rata) + public holidays.
We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society. This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment. If this sounds like the role for you, please submit an application today!
Application closing date: Friday 20th February
Interview date: Tuesday 24th February
WRNA Themis Support employer: The Nelson Trust
Contact Detail:
The Nelson Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WRNA Themis Support
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with case management systems. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for your interview by practising common questions related to data quality and performance monitoring. We want you to shine, so think about how your experience aligns with the role and be ready to share specific examples.
✨Tip Number 3
Show off your communication skills! During interviews, explain technical concepts in simple terms, just like you would to non-technical users. This will demonstrate your ability to connect with practitioners and managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support women’s services.
We think you need these skills to ace WRNA Themis Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM or case management systems. We want to see how your skills align with the WRNA Themis Support role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves explaining technical concepts to non-technical users, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you can make complex ideas easy to understand.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, share examples of how you've managed multiple tasks or projects effectively. This will show us that you can handle the responsibilities of onboarding and monitoring data quality with ease.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at The Nelson Trust
✨Know Your Themis CMS
Familiarise yourself with the Themis Case Management System before the interview. Understand its features and how it supports service delivery. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Prepare examples from your past experiences where you've successfully trained or guided others.
✨Highlight Your Data Quality Experience
Be ready to discuss your experience with data quality and performance monitoring. Think of specific instances where you've improved data accuracy or compliance, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions about how you'd handle onboarding and troubleshooting. Prepare scenarios that showcase your problem-solving skills and your ability to remain calm under pressure, as these are crucial for the role.
