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- Tasks: Support women's centres in using the Themis Case Management System effectively.
- Company: Join an award-winning charity dedicated to helping individuals recover from addiction and trauma.
- Benefits: Hybrid working, 25 days holiday, public holidays, and a supportive learning environment.
- Why this job: Make a real impact on women's services while developing your skills.
- Qualifications: Experience with CRM systems and strong communication skills required.
- Other info: Opportunity for personal growth and to contribute to meaningful change.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £30,000 pro rata
Hours: 17.5 hours per week
Location: Hybrid, with ability to travel nationally
The Nelson Trust are an award‑winning charity with 40 years’ experience supporting people to recover from addiction, trauma, and multiple unmet needs. As we expand the WRNA programme nationally, we’re looking for a WRNA Themis Support Specialist to help women’s centres confidently and consistently use our Themis Case Management System (CMS). This role supports the technical onboarding, data quality, and performance monitoring of the Themis CMS. You’ll ensure centres are data‑ready, confident using the system, and meeting WRNA quality standards. This is not an IT helpdesk role, it’s a service‑focused position working closely with practitioners, managers, and partners.
Responsibilities
- Lead onboarding and configuration of the Themis CMS.
- Support user access, permissions and system readiness.
- Monitor data quality, accuracy, and performance.
- Provide training, troubleshooting, and user guidance.
- Support compliance with data protection and information governance.
- Contribute to reporting, audits and continuous improvement.
About You
- Experience with CRM or case management systems in service delivery.
- Strong understanding of data quality and performance monitoring.
- Able to explain technical concepts clearly to non‑technical users.
- Experienced in digital/system change and onboarding.
- Highly organised, calm, and solutions‑focused.
- Excellent communication skills.
- Willing to travel nationally.
Why Join Us?
- Make a real impact on women’s services nationwide.
- Be part of a supportive Learning & Development team.
- Hybrid working + 25 days holiday (pro rata) + public holidays.
We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society. This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment.
If this sounds like the role for you, please submit an application today!
Application closing date: Friday 20th February
Interview date: Tuesday 24th February
WRNA Themis Support in London employer: The Nelson Trust
Contact Detail:
The Nelson Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WRNA Themis Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to The Nelson Trust or similar organisations. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding the Themis CMS inside out. Familiarise yourself with its features and think about how you can help centres use it effectively. Show them you’re the go-to person for support!
✨Tip Number 3
Practice your communication skills! Since you'll be explaining technical stuff to non-techies, make sure you can break down complex ideas into simple terms. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace WRNA Themis Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the WRNA Themis Support role. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves explaining technical concepts to non-technical users, be sure to demonstrate your communication prowess in your written application. We love clear and engaging writing!
Highlight Relevant Experience: If you've worked with CRM or case management systems before, let us know! Share specific examples of how you've contributed to data quality and performance monitoring in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our mission!
How to prepare for a job interview at The Nelson Trust
✨Know the Themis CMS Inside Out
Before your interview, make sure you understand the Themis Case Management System. Familiarise yourself with its features and how it supports service delivery. This will help you answer questions confidently and demonstrate your technical knowledge.
✨Showcase Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Prepare examples from your past experiences where you've successfully trained or guided others.
✨Highlight Your Data Quality Experience
Be ready to discuss your experience with data quality and performance monitoring. Think of specific instances where you've improved data accuracy or compliance, as this will show your understanding of the role's responsibilities.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the WRNA programme and how the Themis CMS fits into their mission. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
