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- Tasks: Lead shifts at our Community Recovery Café, ensuring excellent service and a supportive atmosphere.
- Company: Join The Nelson Trust, a compassionate charity transforming lives affected by addiction.
- Benefits: Earn ÂŁ13.60 per hour, enjoy a 6% pension contribution, and access wellbeing support.
- Why this job: Make a real impact in a vibrant community space while developing your skills.
- Qualifications: Experience in hospitality, strong leadership, and a commitment to equality and inclusion.
- Other info: Join a passionate team dedicated to meaningful change and personal growth.
The predicted salary is between 13 - 16 ÂŁ per hour.
Location: Gloucester
Hours: 15 hours per week (including one weekday + every Saturday)
Salary: ÂŁ13.60 per hour
Pension: Auto‑enrolment (6% employer contribution)
Join Us in Changing Lives Every Day. The Nelson Trust is a dynamic and compassionate charity committed to transforming lives affected by addiction and multiple disadvantages, known for our trauma‑informed, person‑centred approach and our dedicated, values‑driven teams.
Our Community Recovery Café in Gloucester is a vibrant, inclusive space where connection, recovery, and community truly come together. We’re looking for an organised, proactive Shift Lead to help bring the café to life during each shift, ensuring excellent service, smooth operations, and a supportive atmosphere for staff, volunteers, and the people we serve.
What You’ll Do
- Take responsibility for the smooth running of the café during allocated shifts, ensuring a positive, safe and supportive environment.
- Lead on Front of House activity, providing high‑quality customer care and modelling The Nelson Trust’s values.
- Oversee food preparation and service where needed, maintaining hygiene, safety, and food standards.
- Complete hygiene checks, cleaning tasks, and close‑down procedures to keep the space safe and compliant.
- Manage cash handling and complete accurate cash‑up and banking processes.
- Lead weekly stock ordering and maintain stock levels to minimise waste.
- Support volunteers and act as the main point of contact during shifts.
- Uphold safeguarding, equality, diversity, and professional boundaries at all times.
What We’re Looking For
- Experience working in a café, hospitality, or food service environment.
- Ability to lead a shift and take responsibility for operational decisions.
- Understanding of, or willingness to work within, a recovery‑focused environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to work every Saturday and one weekday.
- Commitment to equality, diversity, and inclusion.
Why Work for The Nelson Trust?
- 6% employer pension contribution.
- Comprehensive training and development pathways.
- Access to wellbeing support and an Employee Assistance Programme.
- Opportunities for discounted leisure activities and Blue Light Card membership.
- A truly rewarding working environment where every day brings purpose and connection.
The Nelson Trust is committed to continuous development of services, to being held to a standard of excellence where the best opportunities for long term recovery are made possible, are accessible, and are sustainable. We do not just want to provide services for those in recovery, we want to provide the very best client experience possible. The Nelson Trust is committed to safeguarding; the successful applicant will be required to undergo an enhanced DBS check. The Nelson Trust is committed to increasing the diversity of its workforce and welcomes applications from individuals across all sectors of society. This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment. Applications will be reviewed as they are received and this position will close once a suitable candidate has been appointed.
Shift Lead - Community Recovery Cafe in Gloucester employer: The Nelson Trust
Contact Detail:
The Nelson Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Community Recovery Cafe in Gloucester
✨Tip Number 1
Get to know the café vibe! Before your interview, pop by the Community Recovery Café to soak up the atmosphere. Chat with staff and volunteers if you can; it’ll give you a feel for the place and show you’re genuinely interested.
✨Tip Number 2
Show off your leadership skills! When you’re in the interview, share specific examples of how you’ve led a team or managed a shift in the past. We want to see that you can take charge and create a supportive environment for everyone.
✨Tip Number 3
Be ready to talk about recovery! Brush up on your understanding of recovery-focused environments. We love candidates who can connect with our mission and values, so don’t be shy about sharing your thoughts on this during the chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who want to make a difference, so don’t hesitate to hit that apply button!
We think you need these skills to ace Shift Lead - Community Recovery Cafe in Gloucester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting those in recovery.
Tailor Your Experience: Make sure to highlight any relevant experience you have in café or hospitality settings. We’re looking for someone who can lead a shift effectively, so share examples of when you've done this before!
Be Person-Centred: Since we value a trauma-informed approach, it’s important to demonstrate your understanding of working in a supportive environment. Share any experiences that showcase your ability to connect with others and foster a positive atmosphere.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at The Nelson Trust
✨Know the Café Inside Out
Before your interview, take some time to research The Nelson Trust and its Community Recovery Café. Understand their mission, values, and the specific role of a Shift Lead. This will help you demonstrate your genuine interest and show that you’re aligned with their goals.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or taken charge during busy shifts. Highlight your ability to create a supportive environment and how you’ve handled challenges in a café or hospitality setting.
✨Emphasise Your Customer Care Experience
Customer care is key in this role. Be ready to discuss how you’ve provided excellent service in previous positions. Think of specific instances where you went above and beyond for customers, and how you modelled values similar to those of The Nelson Trust.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the café's operations, team dynamics, and how they support staff and volunteers. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
