Receptionist (Female Only) in Gloucester

The Nelson Trust is a leading charity providing residential rehabilitation, recovery support and community services for people with complex needs. Our Women's Community Services empower women to make positive changes and build brighter futures. We are looking for a friendly, organised and compassionate Receptionist to be the welcoming face of our busy Gloucester Women's Centre. This is a varied role where you'll play a key part in creating a warm and professional environment for clients, visitors and partner agencies, while providing essential administrative support to the wider team.

Salary: £24,500 - £25,500 per annum (dependent on experience)

Hours: 35 hours per week

Location: Gloucester Women's Centre, Gloucester

What will you do?

• Welcome clients, visitors and professionals to the Women's Centre, ensuring a professional and supportive first impression.
• Manage incoming telephone calls, emails and enquiries, directing them appropriately and taking accurate messages.
• Maintain accurate visitor, client and staff records, ensuring confidentiality and data security at all times.
• Provide administrative support including data entry, meeting minute-taking and management of correspondence.
• Support the day-to-day running of the centre, including health and safety checks, stock management and facilities coordination.
• Work collaboratively with colleagues and external agencies to ensure the smooth operation of services and events.

What We Are Looking For

• Excellent communication and interpersonal skills with the ability to build positive relationships with a wide range of people.
• Strong organisational skills and the ability to manage a varied workload effectively.
• Experience using Microsoft Office applications, email systems and databases.
• High levels of accuracy, attention to detail and confidentiality.
• A flexible and proactive approach, with the ability to work independently and as part of a team.
• GCSE-level education (or equivalent) and a commitment to supporting the values and mission of The Nelson Trust.

What We Offer

• Holidays: 25 days annual leave plus bank holidays (pro-rata), increasing by 1 day for each year of service up to a maximum of 30 days.
• Pension: 6% employer contribution.
• Investment in your development through training, supervision and career pathways.
• Access to wellbeing and employee assistance support.
• Death in service benefit (2x salary).
• Refer a Friend scheme.
• Blue Light Card discounts.
• Eye care scheme.
• Cycle to Work scheme.

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced DBS check. We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society. This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment.