At a Glance
- Tasks: Lead the iconic Needles Landmark Attraction and oversee its diverse operations.
- Company: Heritage Great Britain, a renowned attraction on the stunning Isle of Wight.
- Benefits: Competitive salary of £70K, relocation support, and additional benefits.
- Other info: Dynamic role with opportunities to engage with local communities and tourism bodies.
- Why this job: Join a historic site that attracts 500,000 visitors annually and make a real impact.
- Qualifications: Proven leadership experience and a passion for delivering exceptional customer experiences.
The predicted salary is between 70000 - 70000 £ per year.
The privately-owned Heritage Great Britain is looking to appoint an experienced General Manager for the famous and iconic Needles Landmark Attraction, situated on the beautiful Isle of Wight. Tourists from across the globe have been visiting this beautiful island and coming to our wonderful and unique attraction since the early Victorian period, and over the past centuries The Needles has developed into the most visited attraction and destination on the Isle of Wight, now attracting around 500,000 visitors each and every year.
The site and business is both diverse and unique, with a high quality range of visitor experiences. From the hugely popular chairlift down to our private beach, where customers can wonder at the world-famous coloured sand cliffs and take boat trips to experience breath‑taking close ups of the Needles Rocks and Lighthouse. Visitors can also have an unforgettable experience at our Alum Bay Glass Studio, our Victorian Sweet Manufactory and demonstrations and the truly unique Sand Shop, where customers have the opportunity to fill their own beautiful glass shapes with our vibrant coloured sands, and take home this memento, an attraction and practice that has lasted from the Victorian era and continues to this day.
The site also includes some amazing family rides and experiences including adventure golf, a period carousel and other suitable family rides and with numerous high-quality catering and retail units situated throughout our wonderful main street, the Needles truly is an attraction for all ages and offers something for everyone.
Your key focus will be the overall operational leadership of The Needles attraction, overseeing the entire business and assets and estate. The Needles is a privately owned freehold site, which undergoes constant and considerable investment, with the undertaking of a large winter maintenance programme to ensure the highest standard of both operations and site presentation.
You will need to lead and develop the existing professional team and engage with regional tourism bodies, the local community and associations, adjacent landowners such as The National Trust and develop positive relationships with wider island stakeholders for the benefit of the business. You will need to deliver solid financial results, as well as maintaining and further developing the high-quality customer experience.
Salary will reflect the responsibility and seniority of the position, with a salary of £70K (plus benefits) negotiable, dependant on experience. Relocation support will be given where appropriate.
General Manager - The Needles Landmark Attraction employer: The Needles Landmark Attraction - Heritage GB
Heritage Great Britain is an exceptional employer, offering a unique opportunity to lead the iconic Needles Landmark Attraction on the stunning Isle of Wight. With a commitment to employee growth and a vibrant work culture, we provide a supportive environment where your leadership can shine while engaging with a diverse team dedicated to delivering unforgettable visitor experiences. Enjoy competitive salary packages, relocation support, and the chance to be part of a historic attraction that continues to evolve and attract visitors from around the world.
Contact Details:
The Needles Landmark Attraction - Heritage GB Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - The Needles Landmark Attraction
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We think you need these skills to ace General Manager - The Needles Landmark Attraction
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
