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- Tasks: Deliver exceptional customer service and support guests with reservations and inquiries.
- Company: Join The Ned, a vibrant hospitality hub in the heart of the City.
- Benefits: Earn £14.60/hour, enjoy free meals, and access exclusive discounts.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Enjoy regular social events and opportunities for career advancement.
The predicted salary is between 28 - 30 £ per hour.
Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Do you want to join one of the best places to work in hospitality?
Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.
What will you be doing?
- Excellent customer service is in your DNA, and you’ll be providing this to our guests and members.
- You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa.
- You’ll share your guest relations expertise with our agents to support their training and development.
- Shifts vary between 0700 – 1530, 1430 – 2300, and occasional night shifts.
What can The Ned give you?
- Salary of £14.60/hour (including service charge).
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Senior Guest Experience Agent.
Senior Guest Experience Agent employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Experience Agent
✨Tip Number 1
Get to know The Ned! Familiarise yourself with their values and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Senior Guest Experience Agent and how you'd handle them. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at The Ned.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Guest Experience Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for excellent customer service shine through. Share specific examples of how you've gone above and beyond for guests in the past – we want to see that it's in your DNA!
Tailor Your Application: Make sure to customise your application to reflect the role of Senior Guest Experience Agent. Highlight relevant experience and skills that align with what we're looking for, especially in handling reservations and guest relations.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone that reflects our culture at The Ned, but keep it polished and respectful.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at The Ned
✨Know Your Customer Service Inside Out
As a Senior Guest Experience Agent, excellent customer service is key. Brush up on your customer service skills and be ready to share specific examples of how you've gone above and beyond for guests in previous roles. This will show your passion for creating memorable experiences.
✨Familiarise Yourself with The Ned
Do your homework on The Ned! Understand its unique offerings, from the restaurants to the spa. Being able to discuss what makes The Ned special will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past situations where you had to handle difficult guests or resolve issues quickly. Practising these scenarios will help you articulate your thought process during the interview.
✨Showcase Your Team Spirit
The Guest Experience team thrives on collaboration. Be prepared to discuss how you've supported your colleagues in the past and contributed to a positive team environment. Highlighting your teamwork skills will resonate well with the interviewers.
