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- Tasks: Lead a team to deliver exceptional guest experiences and manage reservations.
- Company: Join The Ned, a vibrant hospitality hub in the heart of London.
- Benefits: Competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Previous leadership experience and a passion for outstanding guest service.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 38000 - 42000 £ per year.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience Manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
Do you want to join one of the best places to work in hospitality?
What’s the role?
As Reservations & Guest Experience Manager, you will report into the Head of Guest Experience and be the right-hand person to them, supporting in delivering all operational, commercial, experiential, and people performance.
Responsibilities:
- Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team.
- Shifts vary, starting as early as 7am and finishing as late as 11pm.
What The Ned can give you:
- Salary between £38,000- £42,000 including service charge, depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous leadership experience with a proven track record of delivering outstanding guest service and people management.
- A commercial mindset is non-negotiable in our leaders. As a manager, you will support your Head of Department in delivering excellent financial performance and results.
- Our operation can be a high-pressure environment, but you’ll be the steady presence that our team looks to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time will be second nature to you.
At The Ned, we don’t just celebrate our diversity; we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Guest Experience Manager.
Reservations & Guest Experience Manager employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role at The Ned or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching The Ned thoroughly. Familiarise yourself with their values, services, and what makes them stand out in the hospitality scene. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your people skills! As a Reservations & Guest Experience Manager, you'll need to demonstrate your ability to lead and inspire a team. Role-play common interview scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The Ned family. So, get your application in and let's make it happen!
We think you need these skills to ace Reservations & Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating amazing guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Highlight Your Leadership Skills: As a Reservations & Guest Experience Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've developed and motivated teams in the past, and how you plan to do the same at The Ned.
Be Commercially Minded: We’re looking for someone with a commercial mindset. In your application, mention any experience you have with driving revenue or improving financial performance. This will show us that you understand the business side of guest experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Ned. We can’t wait to hear from you!
How to prepare for a job interview at The Ned
✨Know Your Stuff About The Ned
Before your interview, dive deep into everything The Ned has to offer. Familiarise yourself with the restaurants, bars, and services available. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved guest experiences or managed high-pressure scenarios. Highlighting your leadership experience will demonstrate that you're ready to support the Head of Guest Experience effectively.
✨Emphasise Your Commercial Mindset
Since a commercial mindset is crucial for this role, come prepared with examples of how you've contributed to financial performance in previous positions. Discuss any strategies you've implemented that led to increased bookings or revenue, showcasing your ability to think commercially.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle various guest situations. Prepare for scenario-based questions by thinking through potential challenges you might face as a Reservations & Guest Experience Manager. This will help you articulate your calm demeanour and problem-solving skills during the interview.
