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- Tasks: Provide exceptional customer service and manage reservations for our guests and members.
- Company: Join The Ned, a vibrant hospitality hub in the heart of the City.
- Benefits: Earn £15.35/hour, enjoy complimentary meals, and access exclusive discounts.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Experience in hospitality is a plus; familiarity with Opera PMS is beneficial.
- Other info: Enjoy regular social events and opportunities for career growth.
The predicted salary is between 12 - 18 £ per hour.
Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Do you want to join one of the best places to work in hospitality?
Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.
What will you be doing?
- Excellent customer service is in your DNA, and you’ll be providing this to our guests and members.
- You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa.
- Working overnight starting from 23:00 to 7:30, usually 2 nights per week.
What can The Ned give you?
- Salary of £15.35/hour (including service charge).
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role?
- Previous experience in similar industry would be beneficial.
- Good knowledge of Opera PMS.
- Understanding of Open Table and Sales Force systems.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Night Guest Experience Agent.
Night Reservation & Guest Experience Agent employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reservation & Guest Experience Agent
✨Tip Number 1
Get to know The Ned! Familiarise yourself with their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about going above and beyond for guests, think of examples from your past experiences where you’ve done just that. Be ready to share those stories during your chat!
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about the team culture, training opportunities, or how they celebrate diversity. It’ll help you stand out and show that you’re keen to be part of their community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Ned family. So, don’t wait – get your application in and let’s make it happen!
We think you need these skills to ace Night Reservation & Guest Experience Agent
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for customer service shine through! We want to see how you go above and beyond for guests, just like we do at The Ned.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the hospitality industry. If you've worked with systems like Opera PMS or Open Table, mention it! We love seeing how your background fits with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Reservation & Guest Experience Agent role. Don’t miss out!
How to prepare for a job interview at The Ned
✨Know Your Customer Service Skills
Since the role is all about providing excellent customer service, make sure you can highlight your relevant experience. Think of specific examples where you've gone above and beyond for a guest or customer, as this will show that you understand the importance of creating memorable experiences.
✨Familiarise Yourself with the Systems
The job mentions Opera PMS, Open Table, and Sales Force systems. If you have experience with these, be ready to discuss it. If not, do a bit of research on how they work and be prepared to explain how your skills can transfer to learning new systems quickly.
✨Show Your Passion for Hospitality
The Ned prides itself on being one of the best places to work in hospitality. During your interview, express your enthusiasm for the industry and why you want to be part of their team. Share what excites you about working in a vibrant environment like The Ned.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or opportunities for growth. This shows that you're genuinely interested in the role and helps you determine if it's the right fit for you.