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- Tasks: Be the friendly face of our Member Relations team, enhancing member experiences and resolving issues.
- Company: Join The Ned, a vibrant hub of hospitality with exclusive clubs, restaurants, and events.
- Benefits: Enjoy up to £34,000 yearly, free meals, discounts, birthday off, and wellness perks.
- Why this job: Be part of a dynamic team in a prestigious venue, making memorable experiences for members.
- Qualifications: Bring your warm personality, rapport-building skills, and flexibility for key events.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 24000 - 34000 £ per year.
Our Ned’s Club members expect the most exclusive service across our rooftop restaurant and the Vault, our late-night venue. Our Member Relations team are the smiling faces supporting our operations teams and making sure every member experience lives up to the service and experience expected of the Ned. Building rapport with members is crucial for this role, as the first point of contact for the MR team you will be a consistent presence in and around the operation, keeping our members smiling and the experiences running smoothly.
About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Reporting to the Membership Relations Manager and as the face of the MR team, you will:
- Be a welcoming and calming presence around the operation during all key moments and events, using your excellent relationships with our members to enhance their experiences and head-off any glitches early.
- Host and oversee the full range of events from our monthly membership calendar, including welcoming guests, following the function sheet, and coordinating any external suppliers.
- Resolve any front of house guest service needs.
- Proactively address member concerns and feedback, resolving issues promptly to maintain high levels of satisfaction.
- Support the wider Membership team in maintaining membership attrition below 20% by driving engagement initiatives throughout the club and enhancing member satisfaction.
- Support the membership journey from acceptance, to onboarding, to regular check-ins to ensure members are satisfied and continue to see value.
- Host inductions and tours on-site through the club face to face with members.
- Support member renewal calls 60 days in advance to effectively forecast attrition and reduce potential member loss through re-engagement strategies.
What The Ned can give you:
- Yearly pay of up to £34,000.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Being present during key moments and events is central to this role, so a flexible schedule is necessary to have you in the right places at the right time to have the biggest impact, predominantly evenings and weekends.
- Rapport building skills are essential for this role, every guest is a loyal member or a potential new member, so every interaction is crucial to our success.
- As the smiling face every member and guest to our Club spaces is pleased to see, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- The operations team will rely on your help to smooth everything over when things go wrong, and as such this can be a high-pressure role. A calm demeanour with the ability to defuse situations and turn them into a positive is extremely valuable.
- In Ned’s Club spaces you may be looking after high-profile individuals who value their privacy, so a degree of confidentiality is non-negotiable.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us in Membership Relations.
Member Relations employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Relations
✨Tip Number 1
Familiarise yourself with The Ned's offerings and unique features. Understanding the various services, events, and member benefits will help you engage with potential members and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your rapport-building skills by engaging with people in social settings. The more comfortable you are in making connections, the better you'll be at creating a welcoming atmosphere for members and guests.
✨Tip Number 3
Be prepared to showcase your problem-solving abilities during the interview. Think of examples where you've successfully handled high-pressure situations or resolved conflicts, as this will demonstrate your capability to maintain a calm demeanour.
✨Tip Number 4
Research the importance of confidentiality in hospitality roles, especially when dealing with high-profile individuals. Being knowledgeable about privacy concerns will show that you understand the nuances of the Member Relations position.
We think you need these skills to ace Member Relations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Member Relations position. Highlight your ability to build rapport and manage member experiences in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality and customer service. Emphasise any roles where you've successfully managed member or guest relations, showcasing your interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your passion for hospitality and your understanding of the importance of member satisfaction. Use specific examples from your past experiences to illustrate how you can contribute to The Ned's mission.
Showcase Your Flexibility: Since the role requires a flexible schedule, mention your availability in your application. Highlight any previous experience working evenings or weekends, as this is crucial for being present during key events.
How to prepare for a job interview at The Ned
✨Show Your Warmth
As a Member Relations candidate, it's essential to demonstrate your genuine warmth and passion for hospitality. Smile often and engage with the interviewer as if they were a member, showcasing your rapport-building skills right from the start.
✨Prepare for High-Pressure Scenarios
Given the high-pressure nature of the role, be ready to discuss how you've handled challenging situations in the past. Share specific examples where you successfully defused tension or resolved issues, highlighting your calm demeanour and problem-solving abilities.
✨Understand the Importance of Confidentiality
Since you'll be dealing with high-profile individuals, emphasise your understanding of confidentiality. Be prepared to discuss how you would handle sensitive information and maintain privacy while providing excellent service.
✨Demonstrate Flexibility and Availability
This role requires a flexible schedule, especially during evenings and weekends. Make sure to express your willingness to adapt your availability to meet the needs of the operation, showing that you're committed to being present during key moments and events.
