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- Tasks: Welcome guests, assist with luggage, and create a warm atmosphere at The Ned.
- Company: Join The Ned, a vibrant hospitality hub in the heart of London.
- Benefits: Competitive pay, free meals, career development, and exclusive discounts.
- Why this job: Be the first smile guests see and make their experience unforgettable.
- Qualifications: Bright personality, passion for hospitality, and ability to stay calm under pressure.
- Other info: Enjoy regular social events and a supportive team environment.
The predicted salary is between 22000 - 34000 £ per year.
Overview
As Luggage Porter you will be one of the first smiling faces that our guests see as they approach The Ned. You\’re there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Luggage Porter
About the Ned
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms.
As part of the concierge team you will:
- Welcome arriving guests to our gorgeous grade I listed building
- With a particular focus on arriving Hotel guests, you will welcome them at the Front Office desk right after they’ve checked in, chaperone and help with their bags
- Help departing guests with their bags, escorting them from their room to the Front Office desk
- Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for
- Shifts vary between an 0700 start and midnight
What you can bring to the role:
- As the smiling face that greets every member and guest to our venue, you’ll have a bright personality and genuine warmth, with a passion for outstanding hospitality
- First impressions and rapport building are what this role is all about, so you’ll be the kind of person everyone feels better after even a brief interaction with
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
What can The Ned give you?
- Estimated yearly pay of £28,704 – £13.80 per hour including service
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Luggage Porter.
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Luggage Porter employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Ned. Familiarise yourself with their values and what makes them stand out in hospitality. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your warm welcome! As a Luggage Porter, first impressions are everything. Try rehearsing how you’d greet guests with a smile and a friendly tone. It’ll help you feel more confident when it’s time to shine!
✨Tip Number 3
Show off your people skills! Think of examples from your past experiences where you’ve built rapport or handled tricky situations. Being able to share these stories will highlight your ability to create a welcoming environment.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see that bright and warm vibe you bring to the table. Remember, first impressions matter, so make sure your enthusiasm for hospitality comes across.
Tailor Your Application: Take a moment to read through the job description and highlight how your skills match what we're looking for. If you've got experience in customer service or hospitality, shout about it! We love seeing how you can contribute to our amazing team.
Keep It Professional Yet Friendly: While we love a casual tone, remember to keep it professional too. Use clear language and avoid slang. We're looking for someone who can maintain a calm demeanour, so show us you can communicate effectively in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic team!
How to prepare for a job interview at The Ned
✨Show Your Warmth
As a Luggage Porter, your personality is key! Make sure to convey your genuine warmth and friendliness during the interview. Practice a few welcoming phrases and think about how you can make a great first impression, just like you would with guests at The Ned.
✨Know the Venue
Familiarise yourself with The Ned's history and offerings. Being able to discuss the venue's unique features and what makes it special will show your enthusiasm for the role and help you connect with the interviewers.
✨Demonstrate Calmness Under Pressure
Since this role can be high-pressure, prepare examples of how you've handled stressful situations in the past. Think about times when you’ve defused tension or turned a negative experience into a positive one, as this will highlight your ability to maintain a calm demeanour.
✨Build Rapport
During the interview, practice building rapport with your interviewers. Use their names, listen actively, and engage in friendly conversation. This will not only showcase your interpersonal skills but also reflect the kind of service you’ll provide to guests.
