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- Tasks: Lead front office operations and create memorable experiences for guests and VIPs.
- Company: The Ned, a vibrant hotel and club in the heart of London.
- Benefits: Competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Join a dynamic team and make a real impact in hospitality.
- Qualifications: Proven leadership experience in front office operations and a passion for guest satisfaction.
- Other info: Enjoy a lively atmosphere with regular social events and career development opportunities.
The predicted salary is between 43000 - 51000 £ per year.
Our front of house teams facilitate the memorable hospitality experiences that our hotel guests and VIPs expect of The Ned. We have an opportunity for an experienced and dynamic Front of House Manager to lead our front office and guest relations operations, ensuring a seamless and slick experience throughout.
Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively atmosphere. Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay.
Reporting into the Head of Rooms Operations and as the leader of both the Front Office and Guest Relations Team you will:
- Lead the day-to-day reception and guest relations operations, leading your teams to be the ambassadors of outstanding hospitality for our hotel guests and VIPs.
- Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest.
- Lead all people tasks - including team recruitment, development and performance chats, onboarding new starters.
- Closely monitor commercial performance, providing direction and strategy to protect and drive profitability, including rota creation, expense control, forecasting, upselling, annual budgeting process and month end performance analysis.
- Maintain strong relationships between departments, enabling and encouraging your managers and teams to provide a seamless experience for every guest and VIP.
- Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience.
What you can bring to the role:
- Previous leadership experience in a front of house hotel function is non-negotiable with a proven track record of delivering outstanding guest experiences and people management.
- The highest standards are essential as our customers and guests expect the best, and our VIPs expect this and then some.
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
- A commercial mindset is needed in all our leaders. As Head of Department you will always be focused on delivering excellent financial performance and results.
- A calm demeanour and a genuine passion for providing exceptional hospitality is essential, especially in a high-pressure operation.
- A passion for personal development is always welcome.
What The Ned can give you:
- Salary of 50,000 to 60,000 per year, including service charge, dependent on experience.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme of up to 1,000.
- Regular social events, including an annual pool party.
- Employee assistance program - 24/7 advice and support.
- Reward and recognition initiatives.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as a Front Office Manager.
Front Office Manager - City of London employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Ned. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching The Ned's unique vibe and values. Show us you understand what makes our front office special and how you can contribute to that lively atmosphere.
✨Tip Number 3
Practice your pitch! Be ready to share specific examples of how you've delivered outstanding guest experiences in the past. We want to hear about your leadership style and how you handle high-pressure situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at The Ned.
We think you need these skills to ace Front Office Manager - City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for The Ned.
Tailor Your Experience: Make sure to highlight your previous leadership experience in front office roles. We’re looking for someone who can deliver outstanding guest experiences, so share specific examples that showcase your skills and achievements.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Ned.
How to prepare for a job interview at The Ned
✨Know Your Stuff
Before the interview, make sure you’re well-versed in The Ned's values and what makes their hospitality stand out. Familiarise yourself with their unique offerings and the atmosphere they create. This will help you demonstrate your genuine interest and fit for the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your coaching style and how you’ve tackled challenges to ensure outstanding guest experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios where you turned a negative experience into a positive one. This will show your capability to maintain calm and deliver exceptional service under pressure.
✨Connect with the Culture
The Ned prides itself on its vibrant atmosphere and diverse team. Be prepared to discuss how you can contribute to this culture. Share your thoughts on building rapport with guests and creating memorable experiences, especially for VIPs, as this aligns with their core mission.
