Club General Manager in London

Ned’s Club General Manager oversees our two main food and beverage outlets exclusive to our members, Ned’s Club Upstairs and downstairs. Ned’s Club Upstairs is a rooftop space for members with a heated pool, restaurant, two converted domes and two outdoor terraces for eating and drinking. Ned’s Club Downstairs, also known as The Vault, is a late-night cocktail lounge and club space in the original bank vault. Catering to our most important customers, our members, you will lead the teams delivering outstanding food and drinks with unrivalled hospitality.

What’s the role?

Reporting to the Food & Beverage Director as the leader of both of our Club spaces you will:

• Lead the management teams in both Ned’s Club spaces, inspiring, motivating, and developing them to deliver all commercial, operational, customer, and team performance.
• Lead a team of truly commercial restaurant and bar managers, developing them towards high performance and coaching them to continually improve.
• Collaborate with the F&B Director to set and own the departmental yearly budgets.
• Monitor food and beverage P&Ls, take a holistic view of our food and beverage operations and support your management teams to deliver financial performance, spotting improvement areas and actioning.
• Review revenue and scheduling forecasts to ensure people are in the right place at the right time.
• Work in partnership with the Food and Beverage senior leadership on the departmental strategy, always looking at ways to increase revenue, customer satisfaction, and operational performance.
• Sit as part of the senior leadership Workforce Planning group, looking ahead to project and plan people resources.
• Maintain all compliance in the venues, including health and safety.
• Build a high performing team through accountable managers, regular feedback, open conversations, and effective engagement activities.

What you can bring to the role:

• Proven success as a leader in food and beverage, ideally with exposure to a membership environment or multi-site experience.
• You’ll have a commercial mindset and a proven track record of delivering exceptional guest experiences whilst exceeding targets.
• Impeccable leadership skills with the ability to motivate, inspire, and develop teams at all levels.
• Excellent communication and interpersonal skills, able to switch between inspiring teams or representing your department to the executive team.
• Rapport building skills are essential for working in our Club spaces; every guest is a loyal member or a potential new member, so every interaction is crucial.
• In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable.

What can Ned’s Club give you?

• Salary of £70,000-75,000 dependant on experience (including service charge).
• Every house membership of Soho House.
• Enhanced parental leave, company sick pay and pension.
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Stream and Reward Gateway – our exclusive platform with access to hundreds of gym, shopping, and cinema discounts.
• Your birthday off after a year of service and more holiday after five years.
• Paid volunteer day.
• Regular social events, including an annual pool party.
• Employee assistance programme – 24/7 advice and support.
• Reward and recognition initiatives.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. All candidates must be eligible to live and work in the UK to be considered for this role.