At a Glance
- Tasks: Be the friendly face for guests, serving delicious meals and creating unforgettable experiences.
- Company: Join The Ned, a vibrant hotel known for its exceptional service and diverse cuisine.
- Benefits: Enjoy a competitive salary, free meals, and exclusive discounts for you and your loved ones.
- Other info: Flexible shifts, career development opportunities, and regular social events await you!
- Why this job: Make a real impact on guests' stays while working in a fun and dynamic environment.
- Qualifications: Great communication skills and a passion for hospitality are essential.
The predicted salary is between 36820 - 36820 £ per year.
In-room dining waiters at The Ned are the smiling faces looking after the guests in our 250-bedroom hotel, serving up a perfectly curated menu made of the best dishes from some of our 10 restaurants – each serving a unique style of cuisine from around the world. We cater to many different types of hotel guests, so you’ll be tailoring your service style to deliver the perfect hospitality experience every time – whether that’s looking after a leisure guest, business traveller, VIP, or anything in between.
Responsibilities
- Your main point of contact for guests throughout their stay, tailoring service to provide exceptional experiences.
- Take orders and answer guests’ queries on the phone and in person; maintain an excellent telephone manner and communication skills.
- Deliver menus, answer questions, and provide recommendations to ensure each guest receives the perfect meal.
- Visit guests in their rooms, always impeccably presented, delivering a slick operation with a friendly and open energy.
- Guard food and drink quality and presentation, ensuring nothing below Ned standards reaches guests.
- Maintain a safe and clean environment, protecting guests and teammates from potential harm.
- Work flexible shifts starting as early as 0630 and finishing late, including weekends and bank holidays as required by operation.
Benefits
- Competitive salary: estimated £36,820 per year (£17.70 per hour) on a 32-hour, full-time, permanent contract.
- Complimentary meals in our team restaurant, Neddy’s, with monthly payday breakfast.
- Monthly learning and development programmes to progress your career.
- Exclusive rates at The Ned for staying, eating, and other perks for you, family, and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Birthday off after a year of service and additional holidays after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
At The Ned, we don’t just celebrate our diversity; we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring a leading diversity, equity and inclusion programme is central to our vision. Please let us know of any specific needs you may have during your interview.
In‑Room Dining Concierge – VIP Service & Global Menu employer: The Ned
At The Ned, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As an In-Room Dining Concierge, you'll enjoy competitive pay, complimentary meals, and numerous opportunities for personal and professional growth, all while being part of a dynamic team dedicated to delivering exceptional hospitality experiences. With unique perks like exclusive rates for you and your loved ones, regular social events, and a strong commitment to diversity and inclusion, The Ned is not just a workplace; it's a community that celebrates and supports its employees.
StudySmarter Expert Advice🤫
We think this is how you could land In‑Room Dining Concierge – VIP Service & Global Menu
✨Tip Number 1
Get to know The Ned! Familiarise yourself with the hotel’s vibe, the restaurants, and the unique cuisines on offer. This way, when you chat with us, you can show off your knowledge and passion for delivering top-notch service.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for guests, it’s crucial to nail that friendly and professional phone manner. Try role-playing with a friend to get comfortable answering questions and taking orders.
✨Tip Number 3
Dress to impress! When you come in for an interview, make sure you’re impeccably presented. It reflects your understanding of the high standards we uphold at The Ned and shows that you’re ready to deliver that slick operation we pride ourselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our diverse and inclusive team at The Ned.
We think you need these skills to ace In‑Room Dining Concierge – VIP Service & Global Menu
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how you've tailored your service style to different types of guests, just like we do at The Ned!
Keep It Professional Yet Friendly:While we want to see your friendly side, remember to keep your application professional. Use clear language and check for any typos – we appreciate attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role at The Ned.
How to prepare for a job interview at The Ned
✨Know the Menu Inside Out
Familiarise yourself with the menu offerings from all ten restaurants. Be ready to discuss your favourite dishes and why they stand out. This shows your passion for the role and helps you provide tailored recommendations during the interview.
✨Showcase Your Communication Skills
Since you'll be the main point of contact for guests, practice your telephone manner and in-person communication. Role-play common scenarios with a friend to ensure you can handle queries confidently and maintain a friendly tone.
✨Dress to Impress
Presentation is key in this role. Dress smartly for your interview to reflect the impeccable standards expected at The Ned. This not only makes a great first impression but also demonstrates your understanding of the importance of appearance in hospitality.
✨Emphasise Flexibility and Team Spirit
Be prepared to discuss your availability and willingness to work flexible shifts, including weekends and holidays. Highlight any previous experience working in a team environment, as collaboration is crucial in delivering exceptional guest experiences.
