At a Glance
- Tasks: Welcome guests with a smile and create memorable dining experiences across our unique restaurants.
- Company: Join The Ned, a vibrant hub of hospitality and culture in the heart of London.
- Benefits: Enjoy competitive pay, free meals, discounts, and wellness perks.
- Other info: Opportunities for growth, learning, and fun social events await you!
- Why this job: Be the first friendly face guests see and set the tone for their experience.
- Qualifications: A bright personality and passion for hospitality; experience is a bonus but not required.
The predicted salary is between 17.7 - 17.7 £ per hour.
Our Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled in any of our 10 restaurants - each serving a unique style of cuisine from around the world. Each restaurant has its own distinct look, vibe, and menus to complement it, so you'll be delivering the perfect service for your venue - whether that's friendly and laid-back, the super polished standards of fine dining, or anything in between.
Building rapport with the guests is crucial for this role, as the first point of contact for the guest, you and your teammates will set the tone for the rest of the experience by providing an excellent welcome.
Reporting into the Senior Reception Manager and as a key part of our operations team you will:
- Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit.
- Handle requests and queries regarding reservations.
- Build rapport with repeat guests over time, learning their preferences and what makes for an amazing experience.
- Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality.
What The Ned can give you:
- Estimated yearly pay of £36,820 - £17.70 per hour including service.
- Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program - 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- As the smiling face that greets every member and guest to our restaurant spaces, you'll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- Experience is advantageous, but not necessary for this role, so a can-do attitude and a willingness to learn is all you need.
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable.
- We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Host (September start) employer: The Ned
The Ned in the City of London is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about branding and hospitality. With opportunities for professional growth and development, employees are encouraged to innovate and collaborate closely with talented teams. The unique location offers a dynamic environment where creativity thrives, making it an ideal place for individuals looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Host (September start)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ned. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ned
Don't be shy about reaching out to The Ned directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host (September start)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ned and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ned
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
