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For Companies At a Glance
- Tasks: Lead the concierge team to create unforgettable experiences for guests in a vibrant environment.
- Company: Join The Ned, a top hospitality destination in the heart of London.
- Benefits: Competitive salary, exclusive perks, and exciting career development opportunities.
- Why this job: Be the key to unlocking London's best for our guests while thriving in a dynamic atmosphere.
- Qualifications: Proven leadership experience in concierge roles and a passion for outstanding hospitality.
- Other info: Enjoy a lively workplace with regular social events and a commitment to diversity and inclusion.
The predicted salary is between 38000 - 52000 £ per year.
Overview
At The Ned we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Head Concierge
About The Ned:
The Ned and Ned\’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned\’s Club – a private members\’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Responsibilities
- Lead and manage the concierge team to deliver all performance – commercial, operational, customer, and team
- Provide guests with expert advice on local attractions, dining, and entertainment.
- Efficiently handle guest requests and resolve any issues with professionalism.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain an in-depth knowledge of The Ned\’s services and amenities.
What The Ned can give you
- Salary of up to £46,200 (including service) depending on experience
- Every house membership of Soho House
- Enhanced parental leave, company sick pay and pension
- Complimentary meals in our friendly team restaurant, Neddy\’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Stream and Benefit Bank – our exclusive platform with access to hundreds of gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
What you can bring to the role
- Proven leadership experience within a concierge team is essential, ideally within a similar environment
- Membership of Les Clefs D\’Or
- A proven track record of delivering outstanding people management and commercial performance in a similar role
- Multilingual skills will be beneficial, but are not essential
- Our concierge team are a constant presence in the heart of the ground floor, so you\’ll obviously have a bright personality and genuine warmth with a passion for outstanding hospitality
- Our ground floor is host to live music every day and multiple bars and restaurants. As such this can be a lively and high-pressure environment, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Head Concierge
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Head Concierge employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at The Ned or similar venues. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your genuine warmth and passion for hospitality shine through. Remember, they’re looking for someone who can create unforgettable experiences for guests, so be yourself!
✨Tip Number 3
Do your homework! Familiarise yourself with The Ned’s services, amenities, and local attractions. This will not only impress your interviewers but also help you demonstrate how you can enhance the guest experience right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at The Ned. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, hospitality is all about making connections!
Tailor Your Experience: Make sure to highlight your relevant experience in concierge roles. We’re looking for proven leadership and a knack for delivering exceptional service, so be specific about your achievements and how they relate to the Head Concierge position.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Ned!
How to prepare for a job interview at The Ned
✨Know Your Stuff
Before the interview, dive deep into The Ned's services and amenities. Familiarise yourself with local attractions, dining options, and entertainment hotspots. This will not only show your enthusiasm but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences within a concierge team. Think about specific situations where you successfully managed a team or resolved guest issues. Highlighting your ability to lead in a high-pressure environment will resonate well with the interviewers.
✨Emphasise Your People Skills
As the Head Concierge, your personality is key! Be ready to discuss how you create memorable experiences for guests. Share anecdotes that demonstrate your warmth, approachability, and passion for hospitality. Remember, they want someone who can connect with guests effortlessly.
✨Stay Calm Under Pressure
Given the lively atmosphere at The Ned, it's crucial to convey your ability to remain calm and composed. Prepare to discuss how you've handled stressful situations in the past and turned them into positive outcomes. This will show that you're equipped to thrive in their dynamic environment.
