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- Tasks: Provide exceptional customer service via calls and emails for reservations.
- Company: The Ned is a vibrant hospitality hub with restaurants, bars, and a luxurious hotel.
- Benefits: Enjoy a competitive salary, complimentary meals, and exclusive discounts for you and your friends.
- Why this job: Join a dynamic team dedicated to creating memorable guest experiences in a diverse environment.
- Qualifications: Previous experience in hospitality is a plus; knowledge of Opera PMS and Open Table preferred.
- Other info: Flexible shifts, social events, and a commitment to diversity and inclusion await you!
Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.
Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.
What will you be doing?
- Excellent customer service is in your DNA, and you’ll be providing this to our guests and members.
- You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa.
- You’ll share your guest relations expertise with our agents to support their training and development.
- Shifts vary, you will be working 8 consecutive hours between 0700 – 2330, weekends and occasional night shifts.
What can The Ned give you?
- Salary of £15.35/hour (including service charge).
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role?
- Previous experience in similar industry would be beneficial.
- Good knowledge of Opera PMS.
- Understanding of Open Table and Sales Force systems.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Guest Experience Call Agent.
Guest Experience Call Agent employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Call Agent
✨Tip Number 1
Familiarise yourself with The Ned's offerings, including their restaurants, spa, and member services. This knowledge will help you engage confidently with guests and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling calls and emails, being articulate and friendly is key to providing excellent customer service that aligns with The Ned's standards.
✨Tip Number 3
If you have experience with Opera PMS, Open Table, or Salesforce, be ready to discuss how you've used these systems in previous roles. Highlighting your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Show your passion for hospitality and guest experience by sharing relevant anecdotes from your past work. This personal touch can help you connect with the interviewers and demonstrate your commitment to going above and beyond for guests.
We think you need these skills to ace Guest Experience Call Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Ned is looking for in a Guest Experience Call Agent. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Include specific examples of how you've gone above and beyond for guests in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention why you want to work at The Ned and how your values align with their commitment to diversity and inclusion.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at The Ned
✨Showcase Your Customer Service Skills
As a Guest Experience Call Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service.
✨Familiarise Yourself with Relevant Systems
Understanding systems like Opera PMS, Open Table, and Sales Force is beneficial. Brush up on how these systems work and be ready to discuss any experience you have with them during the interview.
✨Emphasise Teamwork and Training Support
The role involves sharing expertise with fellow agents. Be prepared to talk about your experience in training or supporting colleagues, highlighting your ability to work collaboratively in a team environment.
✨Express Your Passion for Hospitality
The Ned prides itself on being a top hospitality venue. Convey your enthusiasm for the industry and why you want to be part of their team. This passion can set you apart from other candidates.
