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- Tasks: Be the welcoming face for guests at The Ned, ensuring a warm and inviting atmosphere.
- Company: The Ned is a vibrant collection of hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy competitive pay, complimentary meals, exclusive discounts, and exciting career development opportunities.
- Why this job: Join a dynamic team where your personality shines and every day brings new interactions.
- Qualifications: A bright personality, passion for hospitality, and ability to stay calm under pressure are essential.
- Other info: Celebrate diversity and enjoy regular social events while making a positive impact on guests.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
As a greeter you will be the very first smiling face that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience, whether they’re a hotel guest, attending an event, dining in one of our 10 restaurants, or anything in between.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Greeter
Where will you be working?
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms.
As part of the concierge team you will:
- Welcome arriving guests to our gorgeous grade I listed building
- With a particular focus on guests arriving excited to eat and drink at The Ned, you will welcome them, help them with their reservations, tell them about the food and drink available in each of our venues, and make recommendations to help them have the perfect visit
- Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for
- Shifts vary between an 0700 start and midnight
What you can bring to the role:
- As the smiling face that greets every member and guest to our venue, you’ll have a bright personality and genuine warmth, with a passion for outstanding hospitality
- First impressions and rapport building are what this role is all about, so you’ll be the kind of person everyone feels better after even a brief interaction with
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
What can The Ned give you?
- Estimated yearly pay of £35,360 – £17.00 per hour including service
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Greeter
#lovethened
Greeter employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Greeter
✨Tip Number 1
Make sure to showcase your warm personality during any interactions you have with the team or during the interview process. As a greeter, your ability to make guests feel welcomed is crucial, so let your genuine enthusiasm shine through.
✨Tip Number 2
Familiarise yourself with The Ned's offerings, including the various restaurants and events. Being knowledgeable about what’s available will help you engage with guests and provide them with tailored recommendations, which is key to excelling in this role.
✨Tip Number 3
Practice your rapport-building skills by engaging with friends or family in a friendly manner. This will help you develop the ability to remember names and preferences, making your interactions with guests more personal and memorable.
✨Tip Number 4
Prepare for high-pressure situations by thinking of strategies to remain calm and positive. Consider scenarios where you might need to defuse tension and practice how you would handle them, as this will be invaluable in creating a welcoming atmosphere.
We think you need these skills to ace Greeter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Greeter position. Highlight your ability to create a welcoming atmosphere and build rapport with guests.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise your interpersonal skills, calm demeanour under pressure, and any previous roles that involved guest interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific examples of how you've made guests feel welcome in past roles and your enthusiasm for working at The Ned.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Ned
✨Show Your Warmth
As a greeter, your personality is key. Make sure to convey genuine warmth and friendliness during the interview. Practice smiling and maintaining eye contact, as this will reflect how you would interact with guests.
✨Demonstrate Rapport-Building Skills
Prepare examples of how you've successfully built rapport with customers in the past. Highlight any experiences where you remembered names or preferences, as this aligns perfectly with what The Ned values in their greeters.
✨Stay Calm Under Pressure
The role can be high-pressure, so be ready to discuss how you handle stressful situations. Share specific instances where you managed to defuse tension or turn a negative experience into a positive one.
✨Know the Venue
Familiarise yourself with The Ned's offerings, including its restaurants and services. Being knowledgeable about the venue will not only impress your interviewers but also show your enthusiasm for the role.