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- Tasks: Oversee overnight operations and support the front office team in a vibrant hotel environment.
- Company: The Ned is a unique collection of hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive rates, and wellbeing benefits.
- Why this job: Join a lively atmosphere with live music and a focus on outstanding hospitality.
- Qualifications: Previous experience in front office management and a passion for exceptional service are essential.
- Other info: Flexible shift patterns and a commitment to diversity and inclusion make this a great workplace.
The predicted salary is between 31500 - 42000 £ per year.
Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.
As Night Manager you will oversee our overnight operations, maintaining the service that The Ned is known for and supporting with departmental admin and reporting tasks.
Reporting into the Front Office management team, you will:
- Lead a small team who will look after all arriving and departing guests and incoming phone queries.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests.
- Supervise the overnight operation, setting the team up for success, ensuring all overnight tasks are completed, and providing hands-on support whilst working alongside them.
- As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed.
Typical shift patterns are 4 on, 4 off with shifts 8.30pm to 8.30am.
What The Ned can give you:
- Salary of up to £39,300 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- Previous experience in a front office supervisor or management role in a similar environment is necessary.
- High standards are essential as our customers and guests expect the best.
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
- A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential.
- You’ll need great communication and relationship building skills as you will be collaborating with many teams, including security and leadership teams.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Night Manager.
Front Office Night Manager employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Manager
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and atmosphere. Understanding the hotel's services, restaurants, and events will help you engage confidently with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will show that you're capable of maintaining calm and providing exceptional service, which is crucial for the Night Manager role.
✨Tip Number 3
Network with current or former employees of The Ned if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple priorities. Given the fast-paced nature of the front office, demonstrating your ability to juggle tasks effectively will set you apart from other candidates.
We think you need these skills to ace Front Office Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Front Office Night Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in front office management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team and provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your enthusiasm for working at The Ned. Mention specific aspects of the hotel that attract you and how your background makes you a great fit for the Night Manager role.
Showcase Your Soft Skills: Highlight your communication and relationship-building skills in your application. Provide examples of how you've successfully managed high-pressure situations and maintained a calm demeanour while ensuring outstanding guest experiences.
How to prepare for a job interview at The Ned
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide exceptional service in previous roles, as this will resonate well with the values of The Ned.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in high-pressure situations. Highlight your ability to coach and support team members effectively.
✨Know The Ned Inside Out
Familiarise yourself with The Ned's offerings, including its restaurants, bars, and unique features. Being knowledgeable about the venue will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints or emergencies. Think of past experiences where you successfully navigated challenges and be ready to share those stories.