At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and guest experiences.
- Company: Join The Ned, a vibrant hub for socialising and relaxation in London.
- Benefits: Earn up to £43,800, enjoy complimentary meals, and access exclusive discounts.
- Other info: Be part of a diverse team with exciting career growth opportunities.
- Why this job: Perfect for ambitious managers wanting to enhance their people management skills.
- Qualifications: Previous supervisory experience and a passion for outstanding guest service.
The predicted salary is between 43800 - 43800 £ per year.
What’s the role? Floor Manager
Where will you be working? The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.
As a member of the management team, you will:
- Support the delivery of all operational, commercial, experiential, and people performance as part of the restaurant leadership team
- Be accountable for ensuring the whole team delivers exceptional service and hold them to performance standards as measured on the restaurant balanced scorecard
- Ensure that all regulatory compliance is maintained as the accountable person for health and safety and labour relations
- Collaborate with people leadership tasks, including team recruitment, development and performance chats, onboarding new starters – a great role for an ambitious manager who wants to build people management skills
What can The Ned give you?
- Salary of up to £43,800 per year, including service charge
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
What you can bring to the role:
- Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management
- High standards are essential, as customers and guests expect the best
- An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for safety and audit standards
- A calm demeanour and a genuine passion for providing guests with an exceptional experience every time, essential in a high‑pressure environment
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Floor Manager.
Club Floor Manager employer: The Ned
The Ned is an exceptional employer that offers a vibrant work culture in the heart of the City of London, where employees can thrive in a dynamic environment filled with opportunities for personal and professional growth. With competitive salaries, comprehensive wellbeing benefits, and a commitment to diversity and inclusion, The Ned ensures that every team member feels valued and supported. Join us to be part of a passionate team dedicated to delivering outstanding experiences while enjoying exclusive perks and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Club Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ned. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ned
Don't be shy about reaching out to The Ned directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Club Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ned and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ned
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
