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- Tasks: Welcome guests with a smile, assist with luggage, and create a warm atmosphere.
- Company: The Ned, a stunning grade I listed venue in the heart of London.
- Benefits: Competitive pay, complimentary meals, exclusive discounts, and career development opportunities.
- Why this job: Be the first friendly face guests see and make their experience unforgettable.
- Qualifications: A passion for hospitality and a calm, positive attitude under pressure.
- Other info: Join a diverse team with regular social events and a commitment to inclusion.
The predicted salary is between 20000 - 30000 £ per year.
As Luggage Porter you will be one of the first smiling faces that our guests see as they approach The Ned. You are there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience.
Responsibilities
- As the smiling face that greets every member and guest to our venue, you will have a bright personality and genuine warmth, with a passion for outstanding hospitality.
- First impressions and rapport building are what this role is all about, so you will be the kind of person everyone feels better after even a brief interaction with.
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable.
- Welcome arriving guests to our gorgeous grade I listed building.
- With a particular focus on arriving Hotel guests, you will welcome them at the Front Office desk right after they have checked in, chaperone and help with their bags.
- Help departing guests with their bags, escorting them from their room to the Front Office desk.
- Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for.
- Shifts vary between a 0700 start and midnight.
Estimated yearly pay of 28,704 - 13.80 per hour including service.
Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast.
Exciting learning and development programmes to help progress your career.
Exclusive rates at The Ned for staying and eating for you, your family and friends.
Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
Your birthday off after a year of service and more holiday after five years.
Paid volunteer day.
Refer a friend scheme.
Regular social events, including an annual pool party.
Employee assistance programme - 24/7 advice and support.
Reward and recognition initiatives.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role.
Luggage Porter - City of London in City of Westminster employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter - City of London in City of Westminster
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Ned and its offerings. When you walk in for your interview, you’ll be able to chat about what makes it special, showing your genuine interest and enthusiasm.
✨Tip Number 2
Practice your warm smile and friendly greetings! As a Luggage Porter, first impressions are everything. Think about how you can make guests feel welcomed right from the start, and let that shine through in your interactions.
✨Tip Number 3
Show off your calm demeanour! In high-pressure situations, it’s all about staying cool and collected. Think of examples from your past where you’ve turned a tricky situation into a positive experience – this will impress during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Luggage Porter - City of London in City of Westminster
Some tips for your application 🫡
Show Your Personality: As a Luggage Porter, your bright personality is key! Make sure your application reflects your warmth and genuine passion for hospitality. We want to see the real you shine through!
Tailor Your Application: Take a moment to read through the job description and highlight how your experiences align with what we're looking for. Personalising your application shows us that you're genuinely interested in joining our team at The Ned.
Keep It Calm and Collected: This role can be high-pressure, so let us know how you've handled similar situations in the past. Share examples of how you’ve maintained a calm demeanour and turned challenges into positive experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Ned
✨Show Your Warmth
As a Luggage Porter, your personality is key! Make sure to showcase your genuine warmth and friendliness during the interview. Practice greeting your interviewer with a smile and a positive attitude, as this will reflect the first impressions you’ll be making on guests.
✨Demonstrate Calmness Under Pressure
This role can be high-pressure, so it’s important to convey your ability to stay calm and collected. Share examples from past experiences where you successfully managed stressful situations, highlighting how you turned them into positive outcomes.
✨Build Rapport Skills
Since building rapport with guests is crucial, prepare to discuss how you connect with people. Think of specific instances where you remembered names or preferences, and how that enhanced the guest experience. This will show your potential employer that you understand the importance of personal touches.
✨Know The Ned
Familiarise yourself with The Ned's values and offerings. Research the venue and its history, and be ready to express why you want to be part of their team. Showing that you’ve done your homework will demonstrate your enthusiasm and commitment to providing outstanding hospitality.
