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- Tasks: Support the Front Office Manager and ensure guests have an exceptional experience.
- Company: The Ned is a vibrant hotel and club in the heart of London, offering unique experiences.
- Benefits: Enjoy a salary up to £39,000, complimentary meals, and exclusive discounts for you and your friends.
- Why this job: Join a lively team in a dynamic environment with opportunities for growth and social events.
- Qualifications: Experience in fast-paced hospitality and a passion for guest satisfaction are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 31200 - 46800 £ per year.
Assistant Front Office Manager – City of London
Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it\’s a unique place to work with a lively, vibrant atmosphere.
Do you want to join one of the best places to work in hospitality?
What\’s the role?
Assistant Front Office Manager
About the Ned:
The Ned and Ned\’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned\’s Club – a private members\’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
What will you be doing?
- Essentially, you\’re our duty manager, and you\’ll be the key support to our Front Office Manager and team in the daily operations, welcoming our guests to The Ned
- Ensuring our guests have an exceptional experience through supervising the team on duty and providing coaching and feedback
- Working with your team to achieve our goals and key performance indicators, with a specific focus on guest satisfaction and team engagement
- Managing our front office when on shift, including sometimes working overnight
What can you bring to The Ned?
- You\’ll have worked in a fast-paced, exclusive hospitality environment, having led teams and driven high performance.
- Resilience and passion to go the extra mile for our guests, members, and team.
- Dedication to making things happen and always striving for the best
What can The Ned give you?
- Salary of up to 39,000 per year, including service charge
- Complimentary meals in our friendly team restaurant, Neddy\’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please do let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as an Assistant Front Office Manager
#lovethened
Assistant Front Office Manager - City of London employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - City of London
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and atmosphere. Understanding the hotel's vibe and its commitment to guest satisfaction will help you connect with the team during your interview.
✨Tip Number 2
Highlight your experience in fast-paced hospitality environments. Be ready to share specific examples of how you've led teams and driven performance, as this is crucial for the Assistant Front Office Manager role.
✨Tip Number 3
Demonstrate your passion for exceptional guest experiences. Prepare to discuss how you've gone the extra mile for guests in previous roles, as this aligns perfectly with The Ned's values.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Mention any relevant training or programmes you've participated in, as The Ned values growth and progression within their team.
We think you need these skills to ace Assistant Front Office Manager - City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office management. Emphasise any leadership roles and achievements that demonstrate your ability to drive team performance and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of The Ned's unique atmosphere. Mention specific experiences where you went the extra mile for guests and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as resilience, team engagement, and operational management. Use examples from your past roles to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Ned
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone the extra mile for guests in previous roles, as this aligns with the values of The Ned.
✨Demonstrate Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in fast-paced environments. Highlight any coaching or mentoring experiences you've had.
✨Understand the Company Culture
Familiarise yourself with The Ned's unique atmosphere and offerings. Mention how you can contribute to maintaining the vibrant environment and enhancing guest experiences, showing that you understand what makes The Ned special.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about their approach to team engagement or how they measure guest satisfaction, which are key aspects of the position.
