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- Tasks: Deliver exceptional customer service and manage reservations for guests.
- Company: Luxury hospitality establishment in the heart of London.
- Benefits: Competitive salary, complimentary meals, and wellbeing benefits.
- Why this job: Join a prestigious team and enhance guest experiences in a luxury setting.
- Qualifications: Experience in hospitality and strong customer service skills.
- Other info: Opportunity to train and support fellow guest relations agents.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hospitality establishment in the City of London is looking for a Senior Guest Experience Agent. The ideal candidate will deliver exceptional customer service to guests and manage reservations across several services including restaurants, rooms, and spa. You will provide support for training guest relations agents. The position offers a competitive salary, complimentary meals, and various wellbeing benefits, making it an attractive workplace for those in hospitality.
Senior Guest Experience Agent: Reservations & Guest Services in London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Experience Agent: Reservations & Guest Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in luxury establishments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond for guests.
✨Tip Number 3
Prepare for role-play scenarios! In hospitality, they might ask you how you'd handle specific guest situations. Practise your responses so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior Guest Experience Agent: Reservations & Guest Services in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us and highlight your suitability for the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Guest Experience Agent position. Highlight relevant skills and experiences that align with managing reservations and providing exceptional customer service, so we can see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and ensure your key achievements stand out. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Ned & Ned's Club
✨Know the Company Inside Out
Before your interview, make sure you research the luxury hospitality establishment thoroughly. Understand their values, services, and what sets them apart in the City of London. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Guest Experience Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to handle challenging situations with grace.
✨Demonstrate Leadership Qualities
Since you'll be supporting the training of guest relations agents, it's important to showcase your leadership skills. Think of instances where you've mentored or trained others, and be ready to discuss your approach to fostering a positive team environment. This will show that you’re not just a great agent but also a potential leader.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their expectations for the role, the team dynamics, or how they measure success in guest experience. This not only shows your interest but also helps you gauge if the company is the right fit for you.
