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- Tasks: Lead a team to deliver exceptional guest experiences and manage reservations.
- Company: Join The Ned, a vibrant collection of hotels, clubs, and restaurants.
- Benefits: Competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Be a key player in creating unforgettable experiences for guests.
- Qualifications: Previous leadership experience and a passion for outstanding service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 38000 - 42000 £ per year.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience Manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
About The Ned: The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.
Reporting into Head of Guest Experience.
Responsibilities:- You're the right-hand person to the Head of GEC, supporting them in delivering all operational, commercial, experiential, and people performance.
- Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team.
- Shifts vary, starting as early as 7am and finishing as late as 11pm.
- Salary between £38,000- £42,000 including service charge, depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
- Previous leadership experience with a proven track record of delivering outstanding guest service, and people management.
- A commercial mindset is non-negotiable in our leaders. As a manager, you will support your Head of Department in delivering excellent financial performance and results.
- Our operation can be a high-pressure environment, but you'll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time will be second nature to you.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as Guest Experience Manager.
Reservations & Guest Experience Manager in London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Experience Manager in London
✨Tip Number 1
Get to know The Ned inside out! Familiarise yourself with everything from the restaurants to the spa. When you walk into that interview, your enthusiasm and knowledge will shine through, making you stand out as the perfect fit for the Reservations & Guest Experience Manager role.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and providing exceptional guest experiences, think of examples from your past where you've successfully managed a team or resolved guest issues. We want to hear those stories!
✨Tip Number 3
Show off your commercial mindset! Be ready to discuss how you've contributed to financial performance in previous roles. Whether it’s upselling or improving service efficiency, we love to see candidates who can think on their feet and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of The Ned family. Let’s make it happen!
We think you need these skills to ace Reservations & Guest Experience Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest experience shine through. We want to see how much you care about creating amazing experiences for guests at The Ned!
Tailor Your CV: Make sure your CV highlights relevant leadership experience and any achievements in guest service. We love seeing how you've made a difference in previous roles, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Reservations & Guest Experience Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with The Ned.
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your Stuff About The Ned
Before the interview, dive deep into everything The Ned has to offer. Familiarise yourself with the restaurants, bars, and services available. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved guest experiences or managed high-pressure scenarios. Highlighting your leadership experience will demonstrate that you're ready to support the Head of Guest Experience.
✨Emphasise Your Commercial Mindset
Be ready to discuss how you've contributed to financial performance in previous roles. Share any strategies you've implemented that drove bookings or increased revenue. This will show that you understand the commercial aspects of the role and can help drive results at The Ned.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team dynamics, challenges they face, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
