At a Glance
- Tasks: Lead a dynamic concierge team to create unforgettable guest experiences in the heart of London.
- Company: Join The Ned, a vibrant collection of hotels and clubs known for exceptional hospitality.
- Benefits: Enjoy a competitive salary, complimentary meals, and exclusive discounts for you and your loved ones.
- Other info: Dynamic environment with regular social events and excellent career development opportunities.
- Why this job: Be at the forefront of hospitality, making every guest's stay memorable and exciting.
- Qualifications: Proven leadership in concierge roles and a passion for outstanding customer service.
The predicted salary is between 46200 - 46200 £ per year.
At The Ned we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.
As the leader of our concierge team you will:
- Lead and manage the concierge team to deliver all performance - commercial, operational, customer, and team.
- Provide guests with expert advice on local attractions, dining, and entertainment.
- Efficiently handle guest requests and resolve any issues with professionalism.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain an in-depth knowledge of The Ned’s services and amenities.
What The Ned can give you:
- Salary of up to £46,200 (including service) depending on experience.
- Enhanced parental leave, company sick pay and pension.
- Complimentary meals in our friendly team restaurant, Neddy’s, including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Stream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Proven leadership experience within a concierge team is essential, ideally within a similar environment.
- Membership of Les Clefs D’Or.
- A proven track record of delivering outstanding people management and commercial performance in a similar role.
- Multilingual skills will be beneficial, but are not essential.
- A bright personality and genuine warmth with a passion for outstanding hospitality.
- A calm demeanour and ability to defuse situations and turn them into a positive.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Head Concierge in London employer: The Ned & Ned's Club
The Ned & Ned's Club is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. Employees benefit from a competitive salary, complimentary meals, and a range of wellbeing initiatives, alongside opportunities for professional growth within a dynamic events environment. Join us to be part of a team that values relationships and celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ned & Ned's Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ned & Ned's Club
Don't be shy about reaching out to The Ned & Ned's Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ned & Ned's Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ned & Ned's Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
